Motivation Alliance +17

Error message should be clearer for incorrect ID

I would really love to use this system for fitness offered through my workplace, but I have to change my password every single time I log into the app OR the website.

It turns out the reason for this is because I have been trying to log in with my email address, when I should be trying with a user ID that I set up when creating the account. I feel pretty dumb - but the error message isn’t clear about what the problem is. I’ll bet that’s the issue plaguing the several other people who have reported password issues.

Doesn’t recognize password

It tries to tell me that it doesn’t recognize my password. I have to constantly reset my password to get into app. Needs to be debugged and fixed. Otherwise it’s okay.

Resposta do desenvolvedor ,

Hi Barbs, if you'd like to use the app without the hassle of entering a new password each time, be sure to check the "Keep Me Logged In" box. As long as you aren't likely to lose your phone, it can be a real time-saver. If you are finding that passwords are not being recognized, you may be using one that has so many characters requiring a shift that it is simply difficult to get it entered correctly on the iOS keyboard. That has been my experience when working with apps that seem to "lose" my password. If you change your password (in the "Profile" area from the upper right menu) to be longer but have fewer shifted characters, you can maintain security while making entry easier. I hope this helps!

Use to be seemless but

This app used to be great. Open it in the morning, it’d sync all my health data from the previous day, repeat. But a few weeks ago there was an update and we had to reconnect our connected devices, so I reconnected my Apple Watch and since then the app has synced nothing. Apple Watch shows as connected in the connections page, but no data transfers over, and now I have to enter everything manually

Two stars for removing core functionality that previously worked seamlessly

Resposta do desenvolvedor ,

Sorry to hear you were having issues connecting to your Apple Watch. Are you still having trouble? If so, contacting your system administrator is the best way to start process of us tracking down your issue and resolving it.