Mountain Mike's Pizza 4+

Name: Mountain Mike's Pizza
Rating: 3.7 (109 reviews)
Author: Mountain Mike's Pizza, LLC

Mountain Mike's Pizza, LLC

- 3.7 • 109개의 평가

- 무료

iPhone 스크린샷

설명

Welcome to Mountain Rewards®! We have a new look and feel to improve your experience. As a Mountain Rewards® app member, earn 1 point for every dollar spent, collect 100 points, and unlock a $10 Reward. Seamlessly use the app to order ahead for carryout and delivery. Earn status and get new benefits at each tier, receive exclusive and personalized offers, and gain early access to new menu items.

2024년 5월 9일

버전 2.1

App Features Include:
1. View, track, and apply available offers or rewards to your order at checkout.
2. Use your phone number in-restaurant to earn points and redeem offers or rewards.
3. See all your messages in one spot, so you never miss a deal.
4. Send an e-gift card to friends and family from the app or add a Mountain Mike’s Pizza gift card to your account.
5. Find your nearest Mountain Mike’s Pizza and save your favorite location for quick and easy repeat orders.
6. Use promo codes to unlock exclusive in-app offers.
7. Access your account in the app or online!

3.7/5

109개의 평가

Great customer service

I went for a graduation lunch to the Modesto store on Coffee and Orangeburg and the most helpful and kind cashier helped me and answered several questions although he was alone up front. Antonio was his name and he knew how to multitask that’s for certain all with a smile. So nice to see great customer service still exists in this time.

Cannot redeem rewards/offers

The selling point of the app is that there are special rewards, one of which is the $5 off for migration of accounts being complete and it is impossible to apply to an order in the app. There are a few choices of rewards at the moment and because of this you cannot redeem any of them. No rewards were selected and no special deals. I try to redeem the $5 off and it says you can only use 1 offer at a time, and no other offers are being used. I tried to choose different offers from the choices after this happened and it is the same issue. You cannot use any offer when there are more than one choice in the app. It is terrible. I have tried to use this multiple times in the past few months hoping it would be fixed and it is not. I end up just not even ordering pizza by the end of it or going to round table because it is so irritating knowing I wanted to use the $5 off or literally any of the deals and cannot use any.

New app experience is buggy and terrible.

The new app is a classic example of “it’s not broken, so we should fix it and ruin it in the process.” Nothing works, it’s not intuitive, and it’s nigh impossible to use loyalty rewards. I have a decent rewards balance mocking me on my account. Every time I attempt to apply it to a purchase it errors out and says I can’t apply discounts when there is one already on the order.

Problem is there are not any discounts already applied to the order. I call the store, they can’t access the rewards, so too bad for me. Oh and good luck with support. I sent an inquiry and never got a response.

Given that this is already one of the most expensive pizza places in the area, I’m not going to bother fighting with a flighty app. I’ll just start shopping for a new pizza joint.