MoviePass Ratings and Reviews

Those giving it 1 star are just people that are going to complain anyway and who you can’t please. Sign up was easy, my card came quickly, activating it was easy, and it works at the theater without issue. Most everything about how the card and app works is great! However, I do not show a option to reserve tickets in advance from the app. Hopefully that’s soon to come. Only real beef I have is that the times of movies and points amount used is kind of off. I’m probably never seeing a movie before 2 PM during the week. So to deduct the highest points per movie before like 5 PM is not really a good value, in my opinion. And then on the weekends the points used are higher all throughout the day, and then even higher during the night. So again, not really a good value unless you’re only going at like 11 AM on a weekday. The way it is structured, you can get about 2 movies a month for the $10 plan. Not really a good reason to stay a subscriber when you can just go to a matinee show for around the same price/points value. Movie pass should take a look at that, and make the higher points used for after 5 or 6 PM.

Choose another service! They're terrible! I had multiple issues with them randomly refunding payments at renewal time and thus not being able to use my service, and terrible customer service to boot - poor communication, having to wait while not being able to use the service, and then not even understanding/addressing my concerns when they responded.

Finally, after only a couple months of using the service, in the middle of a billing period, without any communication, a refund hit my bank account and they closed my account. This also made the credits that I already had paid for ineligible for use, even though their system screw-up was the reason the account was closed, and they wouldn’t refund me for these. The customer service was again horrible, they didn't even seem to care about the issue or want to address what had caused it, simply told me that I needed to restart my account in order to use the credits that I had already paid for, otherwise they "expired". Not a chance I'm re-subscribing, they're terrible and there are much better services with much better offerings out there that I'll be using instead.

They'll be out of business again soon at this rate. Tons of issues in a short period of time, doesn't really actually save you any money in most markets, and terrible customer service. Awful business, go elsewhere.

** Update, this company seemingly locks you into your subscription. Falsely claiming I have “weak internet connection” it does not allow me to access the subscription page and cancel. EVEN THOUGH I have full 5G service, and full wifi. I even turned off private relay, yet their unreliable service seemingly cannot fetch my page & allow me to cancel **
Only one time was the card number usable via the app rendering my entire subscription practically useless. - Whether you opt for the digital or in person, the card numbers never appear in the application making it completely unusable. - The company seeks to keep the card numbers as proprietary financial IP rather than allowing you to add it your digital wallet further complicating things. (Especially at Regal theatres which usually do not accept Tap-To-Pay.) - This is made even worse because there is zero way to request a physical card within the application. You have to access your account via the desktop/mobile site in order to locate that feature & request a card via snail mail. - It is also extremely egregious that the company up-charges you 7 credits for using the digital card. I personally will be canceling my subscription, but might return in the future if the developers and seemingly detached corporate board can hone in on making this a usable service.

Your plan says 2 movies for the basic plan, and gave 34 credits and each movie with online/convenience credits if it is not a matinee show it is around 37 credits unless it is a old movie where theater itself sells the ticket a low price. If you are just gonna compare dollars to your new useless credit system what is the point of purchasing your plans to start with. 1 movie is nearly 34 credits and even with that its just one movie and if I am a second tier subscriber, I can barely watch 2 movies. I can pay the same amount to Regal or AMC memberships and watch more movies. The next worst thing ever is your payment, intial movie-pass has a physical card which is very easy to use and now a virtual card where cashier is going to type the card number and all in the system, you can make that even NFC compatible which can ease the payment process little bit less complicated, no you chose to make it a virtual card go to stone age and ask a busy employee in a theater to type out the whole number and process the ticket if only your plan gave enough credits to purchase, else have to buy extra credits which would make it easier to buy the original ticket straight at the counter. Just useless business logic one bankruptcy is not enough you are out here to waste your investors money with this crazy idea.

First off, let me say if you are not a moviegoer, you will be once you get “MoviePass.” Talk about a game-changer. I love watching movies, but if you are like me, thinking, geez, why am I paying $15-$30 for only one film? When I can be paying $10-$30 to see everything that comes out in theaters a month. Um, no brain! I got the $20 package, and as a board member of the Movie Goer’s Club, I watch two weekly movies. I might even see three in a week if I want to rebel! I was a part of the first MoviePass years ago and am very upset that we’re gone. I didn’t burn down my local theater or anything in a rage; now, that would be silly, lol. MoviePass is life, and being able to go to the movies weekly knowing I’m not paying an “Omg what this receipt says” price is very comforting. I recommend it to all my friends, coworkers, family, and even strangers to get this MoviePass. Plus, the slick black card makes me feel like a Puerto Rican, lol!! Everyone needs this card to enjoy its monthly benefits. If we all get together, we can even see if MoviePass can get us a discount on concessions. I mean, it doesn’t hurt to try, right? #MOVIEPASS #MOVIEGOERSCLUB #MOVIEPASSISLIFE #WATCHDEMALL #MOVIEBUFF

I was an original Movie Pass holder and I am so happy to have it back again. For only $10, I can see two or three movies a month. All you have to do is pick the movie from the app while you are nearby the theater, and it instantly loads on your card. You pay with the card just like any other credit card. You can even use other rewards cards at the same time. If you don’t use all of your credits in a month, it rolls over for a maximum of 68 credits. I can’t imagine using more than that in one month. You can even cancel your ticket through the app if you change your mind. It is all very quick and simple once you learn the process. If there is ever an issue, customer service responds quickly through the app. I see so many more movies than I would without Movie Pass and it saves me a lot of money. If you watch even 2 matinees in 3 months, it pays for itself. Unlike the theater-specific clubs, you can use this at any theater chain. I’m not sure why other users have complaints, but that has never been my experience. I highly recommend!

Funny my first review isn’t here. I was a subscriber years ago when they first started out & was sad when they stopped services. I was ecstatic when I got the email about their return. I got the middle option, I think it was $15, but I wasn’t going often enough so I changed to the lowest tier which is $10 (68 credits). The credits NEVER rollover like the company claimed they would. I had issues with the card not working but it would take my credits (in the beginning). Multiple attempts to reach customer service were made with no results. Emailing, never get a response. Using the chat in app just ends your chat when you get to a certain point. I was charged for this recent month & my credits are 68. I usually go to Galaxy & movies or times have not been accurate at all. Lately nothing shows. I went to a different theater (Regal) & the movie wasn’t listed so I had to choose the “my movie isn’t listed” option & was deducted 30 credits for a 15 credit movie. Fine, but I should have a balance of 38 not 8. It deducted 60! I cancelled my subscription since it’s not even worth paying for the hassle. I do NOT recommend this service to anyone. I’m going to get the Regal unlimited pass instead, way better & I know their customer service actually works. Save your time, money & frustration.

I signed up when the beta version rolled out in my area in March. I have not experienced the issues others have mentioned here. The only issue I have experienced has been with the app itself. When looking at the movie list for a theater there are sometimes missing movies on the list and so there is no way to reserve that movie for that day and you will need to wait for another day or so for it to resolve. Also, per MoviePass process you have to be physically near the theater (in the parking lot or mall) to reserve a movie. I wish they would widen the geo fencing on that policy. As for MoviePass itself I really cannot complain about their $10 plan. In my area you get 34 credits a month and points roll over 1 month. This usually for me works out to two weekday evening movies a month or three matinees a month. In my area most matinees are 10 to 12 points. Most evening weeknights shows are 15. Opening weekend evening shows will cost you a whopping 30 points. Overall, considering how much a ticket costs in my area, ten dollars is a bargain. Glad to see them back with a more sustainable business model.

There are way too many things wrong with this app. I used to have MoviePass way back in the day when it first started so I was glad to see it come back even though it was in a different format. My first month using the app went ok but now I’m starting to find a LOT of flaws and setbacks. The customer service is complete and utter trash. There is a chat option that is completely useless. I have tried using it many times to address the many issues I’ve had with the app, and I’ve never once been helped or gotten back to. In fact, the chat box disappears as soon as I try to start typing a conversation. The past couple times that I’ve tried using the app now I’ve noticed that it’s only giving me options for 3D showtimes (if the movie comes in that format), and that is not what I want. I don’t know how to get around it and it is really starting to get irritating. These issues, along with many others, need to get addressed quickly or I don’t think I will be renewing my subscription.

Edit:
I’ve now canceled my subscription because other than what I’ve previously stated, the app started giving me more issues. The biggest one being that it wasn’t showing any showtimes for like 90% of the movies listed. Such a headache and just not worth it anymore.

I was a MoviePass subscriber way back when they did the first go around. Loved it, used it all the time. Went to the movies like five times a week. So I was very excited when MoviePass came back around. It worked great for one month, but then when I needed to update my payment, the app completely locked up my account that I paid for and I reached out to customer service multiple ways about 50 times and they kept telling me the fix is a do it yourself fix in the app. I kept telling them there is no fix in the app to update my payment like they are telling me there is. After two weeks of repeatedly telling them this, they finally reached back and said, a new update will be coming out in a month and I had to wait for that because they couldn’t fix my problem before then. The customer service for this company is almost nonexistent, and all they want to do is refer you to questions previously asked rather than helping your individual problem. Then instead of correcting your individual problem they want you to wait for app updates. Totally unhelpful. When the app is working and functioning correctly allowing you to see movies it is great. But, don’t run into a problem…