MPG Manhattan Parking 4+

The guys there are amazing especially the manager. I call him Brian but that’s not his name it’s similar to that lol. I’ve been parking there for a little over 2 years and these guys have helped me out a few times I ran into a problem. I miss Nelson, nice guy. These guys always make me laugh. They’ll even make room for my car when the lot is full. I do have to say the other reviewer is right. If you book a spot prior to getting there and the lot is full that’s kind of your problem. You already paid but that doesn’t mean you’re guaranteed a spot. There no one to really contact when that happened. The lot can’t help you get your money back because it’s through the app. I had to dispute the charge with my credit card the 2 or 3 times that happened. They do need a better system. If you pay through the app a spot should be reserved for you. Any other way doesn’t make sense and it makes things difficult for everyone involved. Also extremely narrow path when driving in. I banged my car up a few times. Need to be extremely careful pulling in and out. Even the turn pulling out if there is narrow.

Reservation double booked , there is no cancellation feature, so if you book a reservation and you have an emergency and need to cancel you can’t and they will charge you. I booked my reservation and it was there twice for 2 different amounts, could not cancel , so when I went to get my car I was charged for the one I scanned . The next day I was billed twice for one session , been trying to reach them via email , and phone no response, no manager on the site either. Desperately trying to get my $22 back. I’m not the only one with overcharged issues using the app a lot of my coworkers having the same issue that they opted to park elsewhere

I booked for 2 days on the app, when I arrived at the parking lot on 93rd and 1st Ave, I was told the parking was full without any other information, like saying find a parking spot elsewhere it's not our problem that you already paid...
I sent couple of emails to mpg, no one answered.
What's the point of having an application if you can't update available space, this is smart as a bag of hammers...