Mr. Cooper

Name: Mr. Cooper
Rating: 4.9 (105653 reviews)
Author: Nationstar Mortgage Holdings Inc.

Revolutionary home loan tools.

Only for iPhone

Free

106K Ratings
Ages

4+
Years
Category

Finance
Developer

Nationstar Mortgage Holdings Inc.
Language

EN
English
Size

22.3
MB

iPhone

Stress-free Homeownership, At Your Fingertips. Keeping track of your mortgage with Mr. Cooper is more convenient than ever. Make payments quickly, monitor your FICO® Score*, and see customized ways to leverage your home equity—or quickly get in touch with a mortgage expert for on-demand assistance. With our app in your back pocket, managing your home loan can be easy and stress free. Plus, we’ve made it even easier to… Manage your mortgage from anywhere 24/7 Handle the basics with ease — safely and securely make payments or set up AutoPay. Track your home value & equity View your home’s value and equity as they change over time. Explore personalized refinance options with Refi IQ Get potential loan options based on your goals. It’s simple, quick, and secure. Get prequalified & shop smarter Enter your information and get an easy-to-access prequalification letter in minutes. Access your statements & other correspondence We make finding our communications convenient and hassle-free. ------ *FICO Score available for primary borrowers only Mr. Cooper is an Equal Housing Lender NMLS #2119 8950 Cypress Waters Blvd. Coppell, Texas 75019

Ratings & Reviews

4.9

out of 5

106K Ratings

The best customer service I’ve ever had!!!!
11/01/2024

Jordan L CA
I went through a REALLY hard year in 2023 and the process going through making my mortgage payments was a level 20 out of 10, but the employees working for this company genuinely care for people. I’ve been in tears many times out of relief and happiness with their help. Recently my mortgage insurance dropped me… 3 years in a row due to the fire zone and going through covered CA for it has been a complete NIGHTMARE!!!!! Mr cooper employees have been so gracious and helpful once again. I hope they NEVER sell my loan to another company, I don’t ever want to deal with anyone else. I will always be going through Mr Cooper from now on with every loan or refinance!!!!
The best customer service I’ve ever had!!!!
11/01/2024

Jordan L CA

I went through a REALLY hard year in 2023 and the process going through making my mortgage payments was a level 20 out of 10, but the employees working for this company genuinely care for people. I’ve been in tears many times out of relief and happiness with their help. Recently my mortgage insurance dropped me… 3 years in a row due to the fire zone and going through covered CA for it has been a complete NIGHTMARE!!!!! Mr cooper employees have been so gracious and helpful once again. I hope they NEVER sell my loan to another company, I don’t ever want to deal with anyone else. I will always be going through Mr Cooper from now on with every loan or refinance!!!!
This app used to be great, not anymore
03/29/2024

Jamesfilms
The app used to work fine. Use Face ID to log in and all is well. But now it asks for password and user name everytime and does not give access to saved passwords on the iPhone to use Face ID anymore. Something changed. Face ID works from the website directly on safari, but not via the app. No longer use the app just go to the webpage.Edit: the developer response did not address the issue. The app now forces you to enter the information in manually everytime and does not store in memory. It does not store in saved passwords from the app. This is a simple fix that can be resolved with an update. But it’s not being fixed. You need to pick up an iPhone, download the app, and use the app and see for yourself that it does not save information and the link to the website will not save the data either unless you click to open it in a separate browser and not the in app browser. You will need to physically do this yourself to verify. Just allow access to saved passwords within the app again, or revert to previous version that was working.

Developer Response
We've heard from our users about changes to our app that affect how you sign in. Our latest update no longer uses biometric screening (like face ID or touch ID) to log in. Instead, you will need to click the "sign on" button which will take you to the Mr. Cooper web page. From there, you can enter your username and password to complete the login process. Once you're in, you'll be taken back to the app and can continue using it without having to log in again. Depending on your device, you may be able to save your login info after your first sign in. At this time we do not know if this is a feature that will be implemented in the future. You are welcome to call our escalations line at 888-509-2432 at any time. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at Social.Media@Mrcooper.com. Thanks!
This app used to be great, not anymore
03/29/2024

Jamesfilms

The app used to work fine. Use Face ID to log in and all is well. But now it asks for password and user name everytime and does not give access to saved passwords on the iPhone to use Face ID anymore. Something changed. Face ID works from the website directly on safari, but not via the app. No longer use the app just go to the webpage.Edit: the developer response did not address the issue. The app now forces you to enter the information in manually everytime and does not store in memory. It does not store in saved passwords from the app. This is a simple fix that can be resolved with an update. But it’s not being fixed. You need to pick up an iPhone, download the app, and use the app and see for yourself that it does not save information and the link to the website will not save the data either unless you click to open it in a separate browser and not the in app browser. You will need to physically do this yourself to verify. Just allow access to saved passwords within the app again, or revert to previous version that was working.
Developer Response 03/28/2024
We've heard from our users about changes to our app that affect how you sign in. Our latest update no longer uses biometric screening (like face ID or touch ID) to log in. Instead, you will need to click the "sign on" button which will take you to the Mr. Cooper web page. From there, you can enter your username and password to complete the login process. Once you're in, you'll be taken back to the app and can continue using it without having to log in again. Depending on your device, you may be able to save your login info after your first sign in. At this time we do not know if this is a feature that will be implemented in the future. You are welcome to call our escalations line at 888-509-2432 at any time. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at Social.Media@Mrcooper.com. Thanks!
One of the best
09/13/2018

BHOD55
I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier
One of the best
09/13/2018

BHOD55

I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier
Payment system is a joke
11/29/2021

ICCTEK
The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side. As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing.It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced.The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large. Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool!On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.
Payment system is a joke
11/29/2021

ICCTEK

The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side. As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing.It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced.The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large. Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool!On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.

We're always working to make the Mr. Cooper app better for you. Turn on auto updates to ensure you always have the latest version. This update includes: • Design enhancements for smoother experience • Minor bug fixes

Version 9.1.2

4d ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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