MSB Parent, USA 4+

Using the MySchoolBucks app is convenient and often a necessity for working parents to ensure their child's school lunch and other fees are paid on time. However, somebody will eventually report this company for not including a 'no-fee' transfer option from a checking account. So as not to gouge struggling parents in a poor economy, recommend this app have a 'no-fee' payment option just like other selling apps (eBay, Mercari, Poshmark) that do not charge a fee to transfer money, so long as it's transferred via checking account routing number. Even though it can take up to 3-5 days, it must be an option as the MySchoolBucks app is a necessity for dual working parents due to lack of free time to run by the school to make a payment. The notification reminder can be set to ensure the balance is replenished, when low, given 3-5 days more to credit the account. Also, recommend the MySchoolBucks app include an option for interested (anonymous) patrons to donate money to lunch accounts for specific or multiple schools by district or even donate toward the app, so struggling parents don't have to pay any fees to use an app. No child should go hungry in the USA, ever and this app could help ensure that!

Mechanically the app itself is great. Easy to use, interface is simple, and payments reflect immediately at my child's school as soon as I make them. However something is wrong with the service itself in that autopay DOES NOT WORK at all. I've had it set up since first installing the app and not once has the autppayment worked--I am getting calls every time my child's school balance is low. It's very frustrating because not only do I have a fee per transaction, but I have to babysit the balance which defeats the purpose of the app and autopay being convenient At this point I am debating if the "convenience" is worth it; sending a check in person is cheaper in the long run and I'm having to manually monitor it -anyway because the autopay doesn't work.

Tl;Dr app is great, service itself needs to get their act together.

Perhaps my complaint should be more with my local school district in Clever, MO opting out of doing a part of what the school staff is paid to do and has been doing until recently - HANDLING SCHOOL LUNCH AND OTHER FEES IN HOUSE. But complaints to the crappy district have already been made. HOWEVER, as other parents have noted in several reviews, the GREED of the company behind this app is unbelievable. “Processing fees” all over the place, need to add cash for school lunches? PROCESSING FEE. Need to pay for your child to use a nigh-useless and outdated Chromebook at their school (a Chromebook which has been paid for BY TAX PAYERS ALREADY)? PROCESSING FEE. Incredible. Processing fees for everyone! The fees themselves don’t hurt me financially, but in a country suffering economically and with food prices skyrocketing and inflation still incredibly high, the schools partner with this developer to CHARGE PARENTS MORE?? What about parents with limited income? Or single parent households?? There isn’t even a “fee-free” direct-from-bank method option! The “processing fee” should (and normally does, with honest developers and honest people) refer to a CREDIT CARD processing fee - not a parent trying to use their routing number to pay for their children’s food for school! The partnering schools? Abhorrently lazy and inept. The heads behind this app? SHAMEFUL AND DISGUSTING.