Put simply, yes. After dealing with another bank for years transferring and my financial dealings to MSGCU was a pleasure. It started with a single car loan and then grew to include almost all of my financial needs. Multiple cars, personal loans, checking and savings accounts for my entire family. And a home equity loan that is currently in process. Every experience I’ve had has been pleasant and usually completed in less than 30 minutes. The staff are competent and friendly and often point out ways to help me achieve goals that I would’ve thought were not within reach. They are a better service provider than my previous bank and a company that I will work hard to support going forward.

There are not many credit unions or banks that will give you a second chance when you are a single mother that have faced financial challenges. This credit Union stepped up to the plate and gave me so many options when I didn’t get approved for one loan. I am. Government employee and Just became a member and I love it already. Everyone is very. I e so far 👍🏽

If you’re looking to make payments, this is perfect. But if you want to actually look at your transactions, set up/cancel auto payment, this app is absolutely garbage for this. The app seriously needs better visibility for recurring payments/autopay management. I was trying to cancel a scheduled loan payment and could not find it anywhere in the app or website. The loan screen said “$0 payment due,” there were no obvious active transactions listed, and even the support AI only explained how to CREATE recurring payments — not how to cancel them.I ultimately had to call customer service to stop the payment.For a financial app, recurring withdrawals and cancellation options should be easy to find and clearly separated from normal account balances/payment due information. Customers should not have to dig through multiple menus or call support just to prevent an unwanted withdrawal.

considering switching to a new bank after this app update. The app used to be so easy to navigate, pay bills, transfer money, and now the update has made things so much more complex. For reference, I am twenty years old. I know how to use technology. I can only imagine an older person trying to navigate this new update. It is such a drastic change. Usually, an “update” consists of bug fixes and maybe a new feature or two, but this is ridiculous. I’m sure there are some nice features on the new update, but having to change the entirety of what was once a user friendly app, to this, is crazy. Also the color scheme (which I know is changeable) is awful. Even the people who work at my credit union are upset about how awful the updated app is. I’m sure this update was seen by many people before it was approved, and I don’t know how everyone looked at it and thought it was a good idea.