The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones.
Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket.
With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board.
• Never worry about missing a train while you're stuck in line to buy your ticket
• See all your tickets in your electronic wallet
• 'Punch' your own ticket just before you board
• Never misplace your ticket again
• Take your ticket with you when you upgrade your phone
If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.
• Improvements to reliability, accessibility and performance throughout the app.
Ratings and Reviews
Could be better but it’s the nyMTA
Nothing truly functions in ny especially public transpo. This works just enough to skip the machines if you’re running late. Unsure why the tickets have an expiration time (a date ok but an actual ticking clock, not necessary. Mark it used and move on to improving the app). I have used the app for four weeks. First two weeks bought single (peak/offP), no issues just unreasonably expensive. Next two weeks tried the 10day pass (no saving at all. Full unreasonable price...). Last week I was told by a conductor there is no longer peak hrs for when I board my train and had purchased in advance (still can’t find any verbiage to read on this...). The motto, as I’ve heard from a mta exec goes as such “don’t bring logic into this” and it is very true of public transportation in NY. It’s illogical and pure extortion alas they got us sheeping about and there isn’t much fight we can do without owning a vehicle. Overall the app itself is easy to handle for what I need (just tickets nothing more), luckily I have yet to experience issues as others but even with it I say it’s worth downloading to avoid missing your ride.
Why mandatory updates are bad
I don’t trust my mobile device to always have a full battery or to always have access to the internet. Consequently, I generally purchase a paper monthly and that works out. But once in a while my paper monthly doesn’t get me where I need to go. Last week the subway had a major delay to the point where I couldn’t expect an e train out of Jamaica for about 40 minutes. So, jumping back on the LIRR was the best option. I figured I’d start my Etix app, buy a saved ticket on my saved card and be done with it. My train was 2 minutes away. Could have been plenty of time. But oh no, what’s this? I cannot start my app because an update is required. Now I have to download the update over 4G on my iPhone 5C (at the time) Not going to make it in two minutes, I ran to the ticket counter to buy a paper one way.
I’m a technologist. I’ve worked closely with developers. I found that with the proper planning it is very possible to achieve app forward compatibility. Updates are great. They fix bugs. The add or enhance features. But mandatory updates can be wildly inconvenient.
MTA etix is a pretty reliable app. Let’s keep it that way.
Just get the app, it saves so much time
I would give 5 stars but I didn’t want people to thing this review was fake. People I take the train to the city every fricken day, and this is the easiest way to get tickets. I don’t have to wait on a line, and the train workers don’t need to punch my card, i just show them my phone and they nod at me and my ticket. Some people were complaining IT do est process a payment but that only happens when WiFi is low, try again in a couple minutes and it should work fine. It’s only happened to me once and I was able to purchase a ticket in legit the next 2 Minutes. This app doesn’t take forever to load, it’s incredibly easy and useful. Seriously people it’s a free app, there’s no advertisements or anything. Just try it a couple times and if it’s not for you then it’s not for you, but seriously this app is way better than waiting on line. That’s just my opinion.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.