MTailor - Custom Clothing 12+

I was slow to get on board. I received a gift certificate for a shirt as a Christmas present, and skeptically went through the process to have the app measure me and send the shirt. I ended up really liking the quality and appearance, but it was too tight in the neck. Mtailor automatically sent me a follow up email making sure I was happy, and I explained the fit issue. They were *incredibly* responsive. They had me take and send some pics. I had a live person immediately assigned to me to get it resolved, which took no time at all. They didn’t ask for the shirt back, and just sent me another that fit perfectly. It was so easy that I decided to try a pair of jeans. Those fit the first time. I got so many unsolicited compliments on the shirt (which had to be due to the fit as the color was not unusual in any way) that I decided to order another. I’m absolutely surprised to say that people consistently compliment how I look when I wear these clothes—I’m not used to that. I now have 4 shirts and just ordered two more. I haven’t tried a suit as I rarely wear one, but would probably do a sports coat if they end up with more casual fabrics. For the convenience, the quality of the product, and the perfect fit I am a huge fan. Couldn’t recommend the service more.

I have had great experiences with MTailor. They deliver a solid quality product with exceptional customer service, leading to a strong overall value.

Finding clothes that are stylish and fit properly has been a challenge my whole life. I have experienced everything from tailoring clothes off the rack to bespoke, and I found MTailor to be a nice middle ground between these two.

First step is getting fitted. MTailors app and measurement process is very straightforward. I liked how I was able to do everything without the assistance of someone else and in the comfort of my home.

Once purchased, clothing items take about 2-3 weeks to arrive which I view to be a quick turnaround for the service they are providing.

The accuracy of the initial product is okay. I am a bit of an outlier as most tailors can’t even produce a perfect fit for me so I will not hold this against MTailor, but what makes them so exceptional is their commitment to their customers. MTailor will remake any items that do not meet your expectations or give you your money back.

Additionally, they don’t wait for you to ship the previous item back before making any adjustments or charge you any type of fees, they get straight to work and they will keep working at it until they deliver the best fit. This no hassle, no fees, no excuses policy is simply remarkable.

With all things considered (price, service, product), I find MTailor to be an extraordinary value.

I was very excited to try this innovative idea. I got two pairs of jeans the fit great as well as a t-shirt that I do like. However, it went off the rails trying to get a button down that fit. The first order was a bit tight in the shoulders and big in the waist. I received communication that they would offer a remake. That’s when the system broke down. The service rep proposed alterations and after a few weeks I received another shirt. When I got this one it fit better up top but the bottom buttons did not connect; creating an odd tent out front. I replied with my concerns that this shirt was less wearable than the first. Again I got a very robotic response not addressing my specific questions. They offered to do a second remake. I asked if I should get remeasured but they said no and made modifications that were supposed to fix it. The third shirt was somehow the worst (the tent got bigger). At that point they said they would just send me an envelope for a refund WHICH HAS STILL NOT BEEN RECEIVED.

I came to this app hoping to finally get a tailored shirt and upgrade my whole wardrobe. Instead I spent 2 months back and forth for nothing. I have no problem with the idea or price point but the tag line 20% better than a tailor is false.

Best of luck to you.