Screenshots

Description

The official mobile ticketing app from San Francisco Municipal Transportation Agency! The MuniMobile app lets you purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.

WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders.
• Register your debit/credit card(s) in our secure system.

HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay

COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.

Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!

IMPORTANT REMINDERS:
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)

What’s New

Version 3.13.6410

Performance improvements and bug fixes.

Ratings and Reviews

4.8 out of 5
4.5K Ratings

4.5K Ratings

TheBubbaScott ,

Easy-to-use and useful

I mainly use this app to tell when the next buses are coming and to plan routes - are use my clipper card to actually pay for tickets. On the few times when I did not have my clipper card, I use the app to purchase a ticket and it worked fine without issues. The only time I can encounter problems is when my phone connects to the free SF Wi-Fi, and then It can take some time for the route to load. In those cases, I just turn off the wireless to force it to use cell and it goes back to working fine.

I don’t seem to have any of the problems that some of the one-star reviewers are giving.

Have used this over a year now.

ARLoyd ,

Helpful but not exactly user-friendly

As a tourist using this app, I found the ability to purchase passes & show them on my phone helpful. However, the route planning could be wildly improved by 1) allowing you to save routes 2)auto-filling previously keyed routes 3) recognizing what stop you are nearest to while using. If you wait too long, or sometimes even flip to another app/window, it closes out and you have to re-key your route in the search fields. Being totally new to town and to public transportation, I needed to constantly refer to the routing info to ensure I was headed the right way and on the right bus. It was a hassle and time-consuming to continually rekey info...especially when on a bus and needing info quickly while stops are flying by. Also, it wasn’t really clear if I was supposed to be scanning my phone when entering busses or just showing it to the driver...clarification needed. Finally, as a tourist, I also didn’t realize BART wasn’t covered by the passes, even though it WAS listed in the routing suggestions. Things that could be somehow indicated within the app.

ribollagialla ,

BEWARE - High risk of fines with this app

This app is horrible and easily resulted in a $125 ticket. It works fundamentally different from all other forms of payment and muni fare enforcers have not updated their practices for it. In a part of town where stops are one block apart, enforcers stepped on one block after I stepped on and activated a ticket. It takes a bit to open the app and do that. They said the activation time was too recent. I said I just got on. They said everyone says that, you were supposed to activate before you go on, were totally unsympathetic and wrote me a fat ticket.

The problem is EVERY other form of muni payment happens on the bus. Why is this different? It’s totally unintuitive. How many people read the fine print and remember to activate in advance? How many times have you ran to catch a bus and just made it? This is a classic case of “blaming the user” for a bad user experience. Why can’t we just TAP TO PAY with this app like other modern cities? Stay away from this app.

Information

Seller
San Francisco Municipal Transportation Agency
Size
79.2 MB
Category
Travel
Compatibility

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like