Muse AI Video Generator, Maker 4+

Overcharged

I paid for the upgrade however it overcharged me. I also don’t like that you advertise its video capabilities but the. When you purchase the app you charge for those capabilities. I don’t care that it cost you a dollar with every video. You’ve already overcharged me by telling me I would pay less for a subscription then charging my account full price. That should at least come with some videos included.

Developer Response ,

Thank you for reaching out and bringing this to our attention. You're absolutely right—upon subscribing, you should have access to our video creation features as advertised. If this hasn’t been your experience, it likely points to a bug on our end. We apologize for any inconvenience caused.

Please contact our support team directly. We'll ensure that this is resolved promptly and verify that your subscription is functioning as intended.

Thank you for your patience and understanding. We're here to help!

I’ve been trying to canceled but they keep trying to charge me.

THE ONLY REASON I PUT 5 STARS IS TO SEE IF THIS WOULD GET MY COMMENT SEEN BECAUSE I PUT THE ONE STAR THE FIRST 5 OR 6 TIMES AND IT WAS NOT UP HERE. I do not want this subscription and I cannot get in contact with anyone that will help. I canceled thru the App Store but the app keep trying to charge me. I deleted the app and everything. It says canceled and I have until 2025 but I do not want the subscription because even after you pay the fee you still have to pay in app fees. I don’t want this subscription. I only made one video and decided that the app wasn’t for me so I canceled the subscription and deleted the app.

Seems a bit misleading???

I purchased a subscription.

So the problem with this application is that whatever prompt you reuse will produce the exact same video. If you type in Superman, it will produce a video of Superman graffitied on a building wall, and it's a drone shot zooming out from that building. If you type in a pirate ship, you will get an image of a ship sailing across an ocean. If you type any prompt more than once, it will produce that exact same video. So that leads me to believe that this AI is not generating new videos, but rather pulling videos from a large dataset based on the prompts that you write it, and it's doing its best to find a video from that dataset that closely matches the prompt you typed. I could be completely wrong, and if I am, please let me know. But that's what appears to be going on.