MUSINSA : K-Fashion Store +4

Is something wrong with the website and the app or is it just me having this problem. I have not been able to access the application since the last two days when the main screen only says “The service connection is unstable. The current server is unstable due to the large number of users. Please try again later.” and that affects my purchase because i am planning to buy some items :(

Dear, estella mei mei. Thank you for your review. We're sorry you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please share the following information with us to find the solution to your problem.

1. Model of the device
2. Version of the OS
3. Detailed explanation of the error
4. Detailed info on action
5. Time of error

■ How to use the Help Center
[My] → [Help Center] → [Need more information?]
MUSINSA Help Center / FAQ Shortcut Link ▶ https://help-global.musinsa.com/

Once you submit a request with the above information via Help Center, we are going to work with you to resolve any issues as quickly as possible.

Again, thank you for your feedback and we look forward to receiving your request for further investigation!

Never response to the customer service, every time I go to the contact us page, yall signs me out. So I have to log in every time I use the customer service page. There is an order tracking system, which does not work at all. The package was dispatched for two weeks, IT DIDNT EVEN PROGRSSED A SINGLE BIT FOR TWO WEEKS,and then all of a sudden they notified me that the order has been returned due to an incorrect address. So I was trying to reach them out, the customer service NEVER replies to requests. Thye dont have a phone call service, no live chats. Just an inquiry page where I can post a questions, of course you dont even know if they will ever answer the question or not, what happened to the one that ive sent request a week ago? No one came to answer. And now I am just sitting here having no idea where my 200 dollar worth package went. Wonderful company very quick response, with a very very organized tracking system.

Dear, Davlddd.

First and foremost, we would like to sincerely apologize for any inconvenience caused by recent transportation issues. Upon thorough investigation, we have identified a system integration issue between our international shipping carrier and local delivery services, leading to the partial omission of customer address information.

Immediate measures were taken to communicate the issue with the transportation company, and we can confirm that corrective actions have been implemented to address this issue. However, we acknowledge that this process has caused confusion for you, and we deeply regret any inconvenience you may have experienced. Additionally, due to the overwhelming increase in order volume during our big event, we encountered challenges in promptly addressing all inquiries, and for this, we sincerely apologize.

We assure you that we are taking comprehensive steps to prevent the recurrence of similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work diligently to enhance our processes and avoid any further disruptions to your service.

Once again, we sincerely apologize for any frustration or inconvenience this situation may have caused.

I had trouble signing in so wanted to reach out to the cs team. But when I click ‘Contact us’ button, the page directly leads me to the sign in page, which I am having an issue with.
How can I connect to the CS team if I cnt sign in? This is my first time using the app but its very hard to use.

Hello Kkkkkkkvf. Before anything else, we deeply apologize for any inconvenience you may have experienced recently using MUSINSA GLOBAL.
Kindly note that we need more information in order to resolve your issue. We would be able to help you with your problems as soon as possible if you submit a request via our below email address.

■ Email address for log-in issue only: global.help@musinsa.com

You can also refer to the below [FAQ] sections for more information regarding account issue. MUSINSA Help Center / FAQ Shortcut Link ▶
https://help-global.musinsa.com/hc/en-us/sections/7047309913113-Account

We are here to help. Have a great day!