Airtel Thanks: Recharge & Bank 4+

Great App, Good Service

Easy to use. The new pricing is competitive. It would be wonderful if the opening screen included घनयवाद and thank you in all the official languages.

However the app is not integrated with other services. For instance it is not integrated with the payment module. After I got the payment successful text message I got the following notification - recharge pending, complete payment now! This leads to other issues. For example the reminder app accesses this app and calls to remind since the expiration date is not updated. The 121 app is integrated with the payment module and provides the updated expiration date. So dear software engineers please integrate this app with the payment moḍule and hopefully the reminder app will not be notified to remind.

Criminal company

I advice people to stop using Airtel Services they are criminals and and never tend to your problem. Even in this pandemic Airtel stole my money. When my digital tv account was suspended I recharged 200 and when I got home I realized the service didn’t come up and was still suspended and then I checked balance it was 145 instead of 200 and was wondering why. I tried calling their customer service all but to no avail. I went back and tip with 150 and then it came up. The balance on settings on tv was showing 350 but the balance on Airtel app was showing a lower amount. How on earth can the same account be showing different balance on phone and on tv. After one week they cut it off instead leaving it for about a week plus. They don’t even give you promotions. Even in this pandemic they still stole my money. I curse Airtel it will never be well with Airtel and I hope they run out of business. In times like this pandemic they are supposed to give customers free view or even do promotions instead they steal your money. Airtel is a criminal company and they are fraud sucking customer money I hate Airtel and I hope they crash and run out of business someday soon. Fraud telecommunication company

Developer Response ,

Hi! Your experience is very important. In view of the current COVID-19 pandemic, we are operational with limited resources. We urge you to use Airtel Thanks App and manage your account from the comfort of your home. Please visit: https://www.airtel.in › airtel-thanks-app today to raise a service request online. Thanks, Umang - Team Airtel Thanks

If I could give a rating of -1

This has to be the worse customer service ever in the world. Customer service here does not provide results to tour problems. They pass you on to the next person. I called customer service and was told to email my scanned visa. That in 4 hours my phone will work. The email said to take it to the store. When I did that they told me the system is down and been down for 4 days. No help there. I wrote again to Imran Momin and ended up getting an email from Roopa Krishnamurthy saying I’ve been disconnected and to start over. Like a new customer. I wrote back and asked about my post pay and if that is also closed. Instead of getting an answer. I got an email that said “request xxxxxx has been closed call customer service”. So it starts all over again. No answer to questions just the run around. How disappointing. I will take my service else where and tell friends that stormer care really don’t care. The airtel app is useless also. It’s only good if you pay your bills. That’s it! Can’t wait to delete that app. Customer care service is about the customer and taking care if the problems not give them the run around.

Developer Response ,

Hi! We regret the inconvenience caused. Request you to e-mail us at 121@airtel.com along with your respective airtel number. Our team will connect with you to assist. Thank you, Megha N - Team Airtel Thanks