My Astound ٤+

This app does not enable Apple’s autofill for entering credit card info to make payment! Would be a much more user friendly app if this was turned on. Leaving it off just shows developer’s are not educated enough to utilize the features built into iOS,

Hello, and thank you for sharing your feedback for the MyAstound app. We recommend signing up for autopay so you won't need to re-enter your card information each month. Thank you for being a valued part of the Astound service family! -Jackie

Astound representatives lie to you to get you to sign up for a “deal”. Then you get no documentation confirming the deal that you can reference for the future. I was told to sign up for their internet service when looking for a provider at my new apartment. The rep offered me $30/month and said as long as I enabled the autopay feature it would take $10 off every month to be roughly $30. What they don’t tell you is that every month they change the amount you’re charged for “taxes, surcharges, and fees” with no breakdown or indication of what these are and why they change all the time. So even if your services are $30, they can change the fees at their own leisure whenever to charge you whatever they want. Then you call and email over and over and your original rep will hide from you and never answer the phone but leave unhelpful voicemails saying it’s “the fees”. My bill is different every month with no explanation why.

Hi there! Thank you for reaching out to Astound Broadband. I understand you have some billing concerns. We'd be glad to review your account with you and answer all of your questions. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

I’m a new customer pending installation, and my only purpose for looking into this app at this time was to see if I could enroll in text messages which I could not do online. I wasn’t hopeful but it actually let me! You just go to Billing information / Notifications (I know it should probably be under Your Account or Profile instead..) I agree with other reviewers that the UI / UX design of this app can improve a lot, but just wanted to mention that it does let users plug in your phone number so you can receive text messages about the status of your appointment, etc :) We look forward to finding this app improve soon!!

Hello, and thank you for sharing your recent experience with the MyAstound app. We appreciate your feedback and want to extend a warm welcome to our service family! -Jackie