The My CenturyLink app lets you manage your CenturyLink account on the go!
-- Install your new CenturyLink modem
-- View and pay your bill with convenience and ease
-- Check your services, upgrade your Internet speed (if available in your area)
-- Manage all your settings
-- Visit Support to troubleshoot or optimize your service through self-help tools and videos
-- Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service
-- Plus, so much more
DO YOU HAVE A SIMPLEPAY ACCOUNT?
SimplePay is new and is now supported in this app. Sign In and manage your account today!
JUST SO YOU KNOW
By using CenturyLink’s App, you agree to CenturyLink’s use of third-party analytics and monitoring software to record system and user actions within our App. We use this data to detect and resolve issues and to ensure that the App is functioning as designed within the user experience. Aggregated, anonymous statistical information and data that is not identifiable to any person or entity could be used by the third party for auditing, research and analysis purposes to operate and improve the system subject to contractual limits.
- Improved input handling for Quick Bill Pay feature
- Preview password when signing in
- Application stability fixes
- Updated iOS 13 support
Ratings and Reviews
Guys, I have a few bits that will improve your customer relations vastly! First off change account numbers to reflect user phone numbers. No one and I mean no one is going to remember their centurylink account number for log in purposes... I’m sure there’s a sensing technology that will see its you upon attempt and bang you’re in. I couldn’t even get past the log in page as my wife is the owner and I’m secondary on the account. We’ve been almost 24 hours without internet access and she is in nursing school... huge bummer there. It’s a company and they have employees so guys take it easy on them. If you have a problem pose a solution! Hope to see a better app.
Developer Response ,
I can understand the frustration to having to remember an account number just to log in. I will absolutely pass this feedback along. You can reach out to us if there is anything else we can do to help. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Apple Review 4183693 so I may further assist you. - Aaron
First I came home from a trip in October 23 no inter net access . Nothing the tech told me to do worked ! He claimed I was receiving WiFi signal . I WA NOT Isn’t it strange that none of our devices showed WiFi connection????I scheduled an appt for Nov 18 for a tech to come out . Kept getting emails saying it’s not a WiFi issue and if the tech comes out and doesn’t find a problem I would incur a charge because they are not network techs. Yesterday evening by some miracle ( I’m being sarcastic) WiFi reappeared on our portable devices but no connection on the pc. I tried to cancel appt it would not let me . I connected to a chat and that tech could not cancel appt. Really?????
I reconnected to chat this morning and guess what; that tech had no problem canceling the appointment. What a waste of my time!!!! Not the first time I’ve had less than acceptable service. Done now. Will be shopping for another provider! Thanks for nothing Century Link as my PC still does not have internet connection and it was working fine before we left.
Also I had forgotten my CL password and your app is also not functioning correctly. It does not pull up the “keyboard” therefore I can not even type in my email address and requested so how in The blue blazes am I supposed to reset the password? I am so angry and frustrated. Will be calling soon to discontinue service. As soon as I decide which provider to go with.
Developer Response ,
I am sorry to hear about the trouble you have had with your service and the app. We would be happy to take a look into this for you. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Apple Review 4350690 so I may further assist you. - Aaron
App suddenly stopped working
I just tried to open up app on my iPad yesterday and it starts to open and when it gets to the billing screen it just disappears. I deleted the app and re-installed and still is doing this. I have not done apple update yet either like the other reviewer did so not sure it is the software update that is causing it. It’s also not opening on my iPhone. Never had difficulty before.
The developer contacted me immediately to fix the problem. It was resolved within a few days. Thank you for the quick response! Apparently I wasn’t the only one with a similar problem.
Developer Response ,
I am sorry that the app is no longer opening as it should. We'll be happy to look into this for you. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Apple Review 3650740 so I may further assist you. - Markus
With Family Sharing set up, up to six family members can use this app.