The My CenturyLink app lets you manage your CenturyLink account on the go!
• Install your new CenturyLink modem
• View and pay your bill with convenience and ease
• Check your services, upgrade your Internet speed (if available in your area)
• Manage all your settings
• Visit Support to troubleshoot or optimize your service through self-help tools and videos
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service
• Plus, so much more
DO YOU HAVE A SIMPLEPAY ACCOUNT?
SimplePay is new and is now supported in this app. Sign In and manage your account today!
JUST SO YOU KNOW
By using CenturyLink’s App, you agree to CenturyLink’s use of third-party analytics and monitoring software to record system and user actions within our App. We use this data to detect and resolve issues and to ensure that the App is functioning as designed within the user experience. Aggregated, anonymous statistical information and data that is not identifiable to any person or entity could be used by the third party for auditing, research and analysis purposes to operate and improve the system subject to contractual limits.
With each new release, we are always resolving bugs and working on improvements to the visual design. To ensure that you are using the latest version of the app, we recommend that you enable auto-updates on your device. This release also includes the following improvements:
• Support of Password AutoFill, making sign-in easier.
• Service outage alert messages include opt-in to receive updates via local notification or by text message.
• Easier network access sharing via QR code for self-install and is also available for customers with compatible modems.
Ratings and ReviewsSee All
Good service...suggestion for App
Contrary to the first few reviews I read, I have had nothing but good responses to problems when I had them. Yes, I had an outage. They immediately set up a service call during the high point of the Covid crackdown, then emailed me that they had found a problem not at my location but affecting it, and that they would have it repaired in a matter of hours. And they did! My speed is rock solid and as advertised. So I rate the company excellent, especially compared to my previous provider...the local cable company.
The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use the App.
Cannot contact Centurylink
I cannot contact Centurylink. The app ‘contact us’ feature simply redirects to the website, which does not have mobile chat support.
Calling Centurylink also does not work. Hold times to get an agent are over 20 minutes and the agent either does not understand or cannot provide a resolution. The only thing they will do is tell you to reboot your modem (does nothing when the lines outside your house need repair) and when that doesn’t work will transfer the call to someone else to repeat the issue or kick it back out to the queue. It seems to be designed to trap you in an endless loop of outsourced call center failure and maybe you’ll just eventually give up out of frustration.
I have now been without internet for 21 days. This should have been resolved. Why is there not a self service portal? Have a trouble shooting for common issues and pathways organized by department for when unplugging your modem doesn’t work. An app that would allow you to resolve basic problems like scheduling a technician or sending a message to a billing agent would be helpful.
Developer Response ,
We'd like to take a look at your account. If you could please contact us via https://centurylink.com/contact with reference number 08259391 then we can do our best to help. Thank you /Ryan
First off the app has the wrong phone number to contact them for support. When you call it you get a voice message that says the number is not in service. Now when I try to log into it it tells me using both fingerprint ID or actually typing in my password that it failed to get account info. This used to be a good company but if you are living in the Vegas area I would look into COX instead. I called multiple numbers last week and after finally talking to someone they said my router was broken and I would have to buy a new one from them for $160. When I asked when a tech would be here to install it they told me that they wouldn’t send one for that, but they emailed me directions to do it myself. The next day my internet was back to normal so I sent the new router back when it arrived as I didn’t not need it, and they are still trying to charge me for it even though it is back at there building because I have a confirmed arrival date and time. Do not use this company, save yourself the hassle.
With Family Sharing set up, up to six family members can use this app.