Beautycounter: Clean Beauty 4+

First, thank you for the special on the yearly membership. It was greatly appreciated and I wanted to jump on it. I really like your products, and recommend them, and give 5 stars, but I was upset that I was being charged shipping to renew the membership because there was a free gift enclosed, which basically negated the savings. So I added a product I am close to needing a refill for, but was still charged shipping, because the membership did not count toward the total. So I ordered a product from the Counterman because it is being discontinued., finally reaching the amount needed to cover shipping. So for $6.95 I almost said forget it all together. I understand you need to cover costs, but maybe consider lowering the shipping costs to a lower minimum, or run specials that reduce or eliminate shipping. It is the little things that make us happy.
Respectfully, a customer who likes your products and your mission.

This app is very handy and easy to use. As I say in the title of this post, it’s much quicker than having to wait for a page to reload on the website.

The learn page with videos and how-tps is very helpful, and I hope they continue to put up more and more videos for each item in the collection. Makeup tutorials using their products, and how-tos with skincare lines (like the video of Gregg using her CounterTime Set). Now I haven’t spent extensive time there, so maybe there are more videos than I’m aware of.

Also, having reviews is essential. I love reading through each and every review for user experiences. This is extremely helpful when trying to figure out what to buy, and what might work best for my skin.

If I might make a suggestion- it would be awesome to have a forum where BC users can ask each other and answer questions about specific BC products. Or even to comment/ask questions after customer reviews, and allow the customers to respond. (Like a comments section on a website)

App is great- I’m glad I downloaded it. Much easier to use than the site! So thanks! 😃

Thank you to my BeautyCounter representative's (Amy Lukacs) help with use of beauty products and knowledge of their purity of ingredients, and the ability to really listen to my concerns, my skin looks and feels so much more healthy and in tune with the results I was trying to achieve. Most important, Amy is always available to help through text message and photos. I am sure to keep up with my beauty regimen so that when I am in public I am never caught by surprise when friends or past students appear. I am ready, confident and happy to see everyone and I feel that I am looking my very best. Thank you so much, Amy.