My Doctor Online (NCAL Only‪)‬ 12+

Kaiser Permanente

    • Free



Manage care for you and your family in one convenient place. It’s simple and convenient to get personalized health reminders and information from your doctor.
The My Doctor Online app is for Kaiser Permanente Northern California members.
• Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests.
• Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more.
• See your doctor with a video visit.
• Schedule and manage primary and specialty appointments for you and your family.
• Refill prescriptions.
• View test results and other information in your medical record.
• Find doctors and medical office locations.
To get started, download and launch the app. Sign-in with your user ID and password. A Northern California member without a user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.

What’s New

Version 8.4.1

Our latest update includes a fix for joining online groups and classes.

Love the app? Share your thoughts by leaving a rating or review. Your feedback matters.

Ratings and Reviews

4.8 out of 5
65.1K Ratings

65.1K Ratings

Little Pooobah ,

The new update screwed it up badly

In the new update, I cannot send a message to my doctor. If I click on "send a message," it gives me the following options: "receive online care," which in turn requires me to pick from a list of automated alleged "E-visits" for medical issues NONE of which are the one I have; "review and refill medications," which is not what I need; "Schedule an appointment," which I also do not need; "request medical records or forms," which is also not what I need; "ask a medical question," which is not what I need; and"Message member support about billing and Member Services,"Which is, again, NOT what I need. I need to email my doctor, dammit! In what world does the Kaiser website "send a message" option actually allow sending a message? There goes the most important functionality of the site, so I won't be using this app very much anymore.

audisaok1977 ,

Adding children to moms app.

I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!!
Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.

fjjdtikddwydfujxih ,


I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\

App Privacy

The developer, Kaiser Permanente, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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