iPhone Screenshots

Description

With this easy-to-use app you can register your Dolphin robot pool cleaner online and control it remotely – Activate cleaning programs and the weekly timer, navigate manually, and more.

What’s New

Version 3.0.3

• Available only for supported Dolphin models, with Bluetooth® power supply.
• iOS 13 support
• Bug fixes and usability improvements

Ratings and Reviews

1.5 out of 5
68 Ratings

68 Ratings

CoopFamily ,

So poor it just doesn’t make sense

The app and the corresponding connection whether it be WiFi or Bluetooth is so inconsistent and poor that it is mind boggling given the quality of the vacuum.
The joystick control is poor. The timer doesn’t work unless you use the control box. The connection range is so bad that I have to make multiple attempts to finally make the connection when my phone is literally touching the device.
I will say the app is worthwhile for setting the clean mode. Though the system won’t retain the choice after one use.

Developer Response ,

Dear CoopFamily,
We're sorry to hear about the issues you've encountered within the App.
We would like to review them further with you so we can learn from your feedback and assist.
Could you please contact us at Dolphin.app@maytronics.com?
Thank you!

Ramsey_steve ,

App Store doesn’t allow for zero stars, fortunately for Maytronics

Spent a ton of money over the cost of the basic robot to get the extra features of the Bluetooth enabled, feature rich Active 30i, and if the app just lived up to its modest promises then I’d be a happy customer. But like other reviewers here, I’m hugely disappointed. The apps only useful function is to be able to set the cleaning mode, something that could have been incorporated into the controls on the power supply. The manual guidance system is more than useless, and scheduling is flaky at best. it’s an exercise in frustration, and the Bluetooth built into the power supply has virtually no range. This app has been a joke since I bought the robot, but I hoped they’d eventually fix it ... what a joke!
And now I see that Maytronic has released a “My Dolphin Plus” app that apparently works better, but guess what, my one year old 30i cleaner isn’t supported by it. Updates to this app aren’t apparently high on their list of priorities.
I could go on, but the bottom line is, buy the basic unit. Don’t waste your money on any of Maytronics’ robots that use this app or any newer apps as Maytronic clearly doesn’t support such purchasers.

Developer Response ,

Dear Ramsey_steve, We read your comment and we are deeply sorry to learn you had this experience with the App. We would like to discuss this matter further with you so we could learn from your feedback and provide you with the needed assistance. We would be happy if you could get in touch with us at Dolphin.app@maytronics.com so we could get a chance to make things right with you. Thank you!

DJ Jumpin John ,

Why doesn’t Maytronics care?

Guys I’m not gonna list what ALL THE REVIEWS already do. Then your response is the same. I use a lot of products and apps I’ve never seen anything as poorly managed as Maytronics’ review response and why you won’t hire whoever is necessary to to fix your app control etc ?
With Maytronics only I
App upgrades being 1 yr , then 2 YEARS, etc between upgrades says it all. I bet you do care & I bet it can’t be fixed . You should win back all your customers and sell them new improved cleaners for your cost or free . You really have pushed off people that bad. It’s not right. We all spent between $700-$1500 on something that costs you so much less and for what?
Case in point, I bet your response is the same all stupid automated answer of contact us so we can discuss it further which is a joke I’ve contacted your customer service department more than 75 times over three years!!!!!

Developer Response ,

Dear DJ Jumpin John,
We're sincerely sorry to learn about your experience.
We do care and we would appreciate it if you could reach out to us at Dolphin.app@maytronics.com so that we could to get a chance to make it right with you by addressing your malfunction concerns and rectifying the issue.
Thank you,
Customer Care.

Information

Seller
Maytronics ltd.
Size
32.8 MB
Category
Utilities
Compatibility

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Dutch, French, German, Hebrew, Hungarian, Italian, Japanese, Portuguese, Russian, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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