e& UAE 4+

Very Good

I would like to take a moment to express my utmost satisfaction with the network service provided by Etisalat. As a loyal customer for several years, I have consistently experienced exceptional connectivity and reliability.

Etisalat's network coverage is truly commendable. Whether I am in urban areas or remote locations, I can always count on a strong signal and uninterrupted service. This reliability has been crucial for both my personal and professional communication needs.

Furthermore, the data speeds offered by Etisalat are impressive. I have never faced any issues with slow internet connections, even during peak hours. The seamless browsing experience and quick download speeds have greatly enhanced my overall mobile usage.

In terms of customer service, Etisalat has been outstanding. Their support team is always available to address any queries or concerns promptly. The staff members are knowledgeable, friendly, and go above and beyond to ensure customer satisfaction.

I highly recommend Etisalat to anyone seeking a reliable and efficient network service provider. Their commitment to quality, extensive coverage, and excellent customer support make them stand out in the telecommunications industry.

Updating Emirates ID is a painful process

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date.

Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error.

A client should be able to back space to correct errors.

Developer Response ,

Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus

Spam fest

Get the marketing department’s grubby hands off the app, hire some experts and focus on user needs. This app does work okay if you can manage to navigate the sea of pop ups in order to view your bill/balance but the overall experience is incredibly spammy, tacky, borderline deceitful and more difficult to use that it was in the past.

The app seems to have been crammed full of annoying promos in the last couple of months. The most annoying one is on the Home Screen, where you click X to close the promo but the thing opens up again as soon as you scroll back up, which attempts to trick you into tapping a CTA when you try to close it again.

If you think this description is convoluted then imagine how bad the actual app is.

Developer Response ,

Hello, Thanks for the feedback. Kindly go to "My Accounts" select the account you wish to unsubscribe the service from then select "My Plan + Add ons" and choose the add-on you wish to unsubscribe then select unsubscribe. If the issue persists, kindly write to us at this link https://www.etisalat.ae/b2c/contact-our-help.html