Get access to your Verizon Account and Services when you want, where you want with the newly redesigned My Fios app. Not limited to Fios, the app allows all Verizon TV, internet and home phone customers to interact with Verizon bill pay, rewards, support and more on their smart phone or tablet, 24/7. Tools and features include:
- BILL AND ACCOUNT MANAGEMENT – View and pay your bill, see bill history, sign up for paper free or auto pay billing services, update your profile and more.
- COMMUNICATIONS – Listen to voicemail, review call logs and important messages from Verizon.
- MY REWARDS+ – Check point balances, track recent activity, redeem points for gift cards and learn how to capture more awards.
- SUPPORT – Type your question and get support information and tools for your Verizon services.
- CONTACT US – Have a question or an issue you can’t solve through support? Chat with us or call us directly.
- MY WI-FI INFO – Your home network wireless details are at your fingertips with My Fios. Connect all of your devices in a snap.
- SPEED TEST AND Wi-Fi ANALYZER – Test your home network speed and the health of your Wi-Fi connections (available for Quantum routers). Get step by step instructions on how to improve your Wi-Fi health.
-ENTERTAINMENT – Access featured movies and trending shows. Seamlessly connect to the Fios Mobile app for advanced entertainment features.
• Updated router speed test result accuracy.
• Added feature to show or hide the display of your Wi-Fi passwords in the Internet section.
• General bug fixes.
Ratings and Reviews
My entertainment, my link to the outside and my phone!
Everything I wrote in the subject line is true. I'm a 62yrs old disabled male, living on S/S. I need WiFi and a landline for Internet access, and a phone line for my life alert. I call it my entertainment, because it is. It's extremely difficult for me to walk, so I have all the premium channels. I don't have food stamps, I don't have Medicaid, nor any government monies. I have a rare neurological disorder that only approx. 40,000 people out of the population of 323 million Americans. I've battled cancer for 3yrs and had my stomach tube removed, earlier this year. I still have a port imbedded in my chest (for chemo) and am told it will have to remain, for another 5 years. I mention this because, while I love my FiOS, I will have to negotiate for a smaller bill, as their prices are very high. My cancer was stage 4 throat cancer, which still makes it difficult to use the phone, sometimes, and long waits are common.
You maybe wondering why I give FiOS a five star review. I do so, because as I said, when all is working well, I have a crystal clear picture and (unlike Verizon wireless), their customer service is great. Wish I could say that about Verizon wireless, a totally different company, by the way. In the words of my uncle Frank; "Fios good, Wireless bad."
I called a few months ago
Complained about my rate
A young man assisted me
Listened to my angst and
Lowered my bill!
I have no employment and I am a senior on
A low income Social Security.
I was so thrilled to get his
Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon.
I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful.
I always can use a lower rate and if you can
Help seniors it would still be appreciated.
I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually.
The problem arose after my tv died, the tv that the home tech who installed fios hooked up,
then the new less smart tv that I must use now,
did not link up automatically with the remote.
Problem has been solved by kind courteous rep.
There was a survey sent I entered it late and it was vague.
So, overall I had a positive experience with
Both phone reps and I am quite satisfied.
I would always welcome an even lower bill.
But service is good and fast! No more buffering and loading!!!
Thank you very much!
So frustrating to use! My internet is out so after not being able to get a hold of anyone I log into this app. Alerts at the top of the screen display a cut off message about service potentially being down in my area due to weather, so I click for more information. It brings me to a troubleshooting page with the header “All Fios Services Out.” Is this a message alerting me to a local outage, or the generic header to a help section? I go through troubleshooting steps to reset my fios box anyway, and the troubleshooter encounters an error, try again later. Besides that, other links prompting me to set up a pin or set my location take me back to the splash page or back to the start of troubleshooting, leaving me very confused.
I finally got through the troubleshooter upon trying again and was prompted to schedule a tech visit, but there ARE storms in the local area so in the end I’m just left feeling ambiguous if I should just wait it out, assuming I’ll be charged for the visit if it is storm-related and they’re already working on it. if only I could read that pop-up! Ultimately, I just want to speak to someone directly and feel this was a huge waste of time. I’m glad there are some steps to follow but yeah, not worth it in the end.
- Verizon Services Corporation
- 144.4 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- 2019 © Verizon Services Corporation
With Family Sharing set up, up to six family members can use this app.