My Flexcar 4+

3 month rental - Great Experience!

I was very skeptical of this service at first but tried because I needed a car for a short period of time. I was moving from the United States to Germany and my car broke down three months before my move. It did not make sense to buy a car for that short time so I tried a car subscription service. Flexcar was very easy to work with. I booked my car from the app. All features are pretty much automated. It was easy for me to check my mileage and I had the option to change cars if I wanted. I only had to call customer support twice (once to book the car and once to return it). Both times I called the representatives were very helpful and friendly. Everything went very smoothly and the service worked for me completely as advertised. If you are in need of a car for a short period of time consider giving this a a try!

개발자 답변 ,

Thanks for the review jeiebrusjlwowhen! We now also support in-app vehicle Swaps, so if you ever come back to the states and need a ride for a few weeks or months, Flexcar is here for you. We hope your move to Germany went well and appreciate your business.

They’ll try to take every dollar.

This app is more or less unnecessary, as you need to call them to initiate a return. I would say it worked to book the car, but the car was not even close to the pickup location on the Sunday I went to pick it up. So I had to call and was told to return on Monday, and that I’d be given a $25 for an Uber, which still hasn’t happened. Moving on, I go back on Monday and look at my receipt and see I have to return it the following Sunday. Odd, but I see the receipt was not adjusted to show the pickup occurred a day late, so I assume the return is actually the following Monday. Wrong, they hit me with another week’s charge that following Sunday. I call and they are closed. Hmm, call back on Monday (they open at 8 but don’t pick up until around 9) and any empathy? Nope, not even a partial credit if I bring the car back right away, which I did anyway. So at that point, they have me for my deposit of $250 + 2 weeks of use, when in reality I’ve had the car for roughly 6.5 days. So that’s $410 right there. What choice but to get the deposit back immediately and forfeit the additional week they already charged me for. Fix the pilot or don’t expand your shady cash grab. Someone else will do it fairly.

개발자 답변 ,

Thanks for taking the time to leave a review, thestoryiswrong. We have since updated our billing processes, expanded our support team, and are continuously improving Flexcar by learning what works well and identifying areas of improvement through feedback received via our in-app ratings experience. If you have additional feedback on your experience or the functionality of the app, please email support@flexcar.com

Do not care about customers

Was also not surprised to see the negative reviews left on Yelp (check those out as well). I had a car for two weeks and was on day 1 of week 3 when I misplaced the key in the hustle of getting out the door with a baby. After 8+ hours, 2 days, and 3 people looking, I decided to call Flexcar. They let me know they would have to tow the car and once it was returned I could apply for a new one. Rather than sit on a car I couldn’t use and wait for the key to turn up, I decided this was the best option. When I went to apply for the new car, my request was cancelled (after taking my money, of course). When I called I was informed that because I had lost the key I was no longer able to use their service. Owned a car for 13 years, never lost the key. One mistake and I’m banned as a customer. Odd business practice for a company looking to grow - kick out would-be loyal customers for an honest mistake. Especially when you’re making money off of them (paid for the key + a week of rental that I had for one day). Anyways mistakes happen and usually companies work with you. Not this one. Beware. I’d hate to see what happens if you accidentally spill or scratch, etc.