My Flow Self Care 4+

Name: My Flow Self Care
Rating: 4.6 (2708 reviews)
Author: Cable & Wireless Holdings, Inc.

Cable & Wireless Holdings, Inc.

iPad용으로 디자인됨

- 4.6 • 2.7천개의 평가

- 무료

설명

No Data Required: Flow customers can access and use the My Flow App without needing a data plan.
Secure and Fast Access: Log in quickly and safely with biometric authentication.
Billing and Payments Made Easy: View your bills, check your balance, and pay securely anytime, anywhere.
Autopay Control: Take charge of your payments—activate or deactivate autopay for Fixed and Postpaid services.
Usage Tracking: Keep tabs on your data, calls, and SMS usage for both Postpaid and Prepaid plans.
Wi-Fi and Modem Management: Easily change your Wi-Fi name or password and reset your modem for quick troubleshooting.
New Troubleshooting Tools: Run speed tests, check for outages, and fix Billing or Connectivity issues without making a call.
24/7 In-App Chat: Connect with an agent in real-time and get your questions answered quickly.
Track Requests and Reports: No more guessing—check the status of your tickets and requests in the app.
Notification Center: Stay informed about outages and get updates on the progress of your tickets.
Prepaid Management: Check your balance, and expiration dates, and top-up instantly with just a few taps.
Prepaid Plans Made Simple: Purchase data, voice, and text plans directly from your balance.
Credit Advances: Need extra credit? Request a loan easily when you're running low.

2024년 12월 17일

버전 11.1

New look and feel, Notification Center, New self-service options, New In-App 24/7 chat support, track your request and support, and more!

4.6/5

2.7천개의 평가

Smooth Flow, but you missed the mark! (Updated)

This is an update for my previous post. I changed my rating from 4 stars to 5 stars because I am now able to setup auto payment on all my accounts. I still review my bills monthly to ensure that it correctly reflects my changes and payments.

I have multiple accounts, 2 mobile accounts, one home account and a business account. The mobile accounts were smooth sailing because I was able to setup autopay; however, that’s were Flow missed the mark by limiting how many auto payment options a customer could have per account. My home and business accounts took several additional steps to complete my transactions. Flow, please increase the number of automated payments allowed. Thank!

The menus are quick to access and the payment methods are within seconds.

Overall good app, just need to update the “ My account balance “ section. Sometimes the balance is not accurate. I tend to keep refreshing the page often to get my actual account balance.

Terrible terrible service

The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.