Home by ShowingTime 4+

Five Star

When I put my previous home on the market in 2008 it was a disaster. There was no way for the Seller to be kept in the loop. I actually hated every minute it took to sell my house. And now 13 years later my Wonderful Agent listed my current home this past Wednesday. Believe me I was not looking forward to going through that again. I received an email from my Agent with a link to your App. It took about 5 minutes to learn how to use the App. It has been 2 days on the market and I have already had 10 showings, and tomorrow and Sunday are already scheduled for showings. There is absolutely no way this could have been done with out your App. The greatest thing about the App is that I was able to Sync it to my personal calendar. OMG, thank you so much for making my life easier. I would recommend this App to anyone selling their home.

Needs major improvements

We are currently selling our home. We have found the app to be unreliable for showing requests. We currently have it set up to give us a one hour notice for showings that we can either approve, deny, or reschedule. Initially, it was working fine. We opted to receive the requests via text and email. However, now it’s suddenly not working consistently. For example, a realtor requested a showing, but we didn’t receive a text about it until over an HOUR after it was put into the system rather than sending a text instantly like it was previously. This caused us to almost miss the showing and/or we would have lost our one hour timeframe to prepare and leave the home. Imagine how terrible and embarrassing it would have been for a buyer to show up on our doorstep while we were still home having no idea about the showing request. Awful! It was working fine for the week prior, so we don’t know what happened. Our settings didn’t change, our internet/phone service was fine, and our realtor has no idea why that happened either. The other problem is that the showing feedback doesn’t work either. Our realtor has to forward the emails to us instead of the feedback showing on the app. Frustrations from both the realtor and client on this one and wish we didn’t have to use it.

Developer Response ,

Hi, We are sorry for the frustration. Our team of experts is available to help get your issue resolved. Feedback can be set to be automatically sent and our team can investigate the notification settings for your property. Please contact us. Sincerely, ShowingTime Technical Support tickets@showingtimehelp.uservoice.com (800) 379-0057

It’s good but could use improvement

The app is helpful in scheduling showings, but it could use some improvement. I would love to use the calendar syncing, however, it syncs literally everything - including appts you cancelled/denied. Why would I want that on my calendar? I only want confirmed, scheduled appts on my calendar. So that essentially makes that feature useless. Also, I want to block out certain times of the day & apparently only my realtor is able to do it. To me it would make a lot more sense to have this feature available to the person who’s actually showing the house - the homeowner. There are some days we can be available throughout the day & others only in the afternoon/evening, and I don’t want to constantly bug my realtor to block out multiple days for this, or have to keep denying appts because people request times we’re not available for (we have 3 dogs so we need to be there to take care of removing them). The app could definitely be stellar in its use, but just needs to be a little more user friendly.

Developer Response ,

Hi,

We are sorry for the frustration. When you select the Calendar sync option, you can sync all appointments or only the confirmed ones. We are tracking the idea of an in-app calendar to give you more control and will keep you informed.

Currently blocking times on your listing is limited to your agent. This is to make sure that they are aware and can assist in making any suggestions to help the process.

We are researching the idea of additional features and controls. We work with agents to understand how best to integrate these with their local market knowledge and insight. We appreciate the feedback! Please let us know if you have any questions.

Sincerely,

ShowingTime Technical Support
tickets@showingtimehelp.uservoice.com
(800) 379-0057