My M1‪+‬ 4+

Good to see that this app has been on a continuous improvement path. Shows that the developers are reading the app reviews. Continue with the good job!

Hi TwoToeMech, we're glad to hear that you like our app! Thank you for the shoutout! - Sam

I had recontracted but did not know that M1 had switched to an entirely new app “My M1+”. I had checked my old “My M1” app and the website multiple times but was told that I have zero charges to pay. It was only when my connection got disconnected that I found out that they have switched to a new app. In the end M1 charged me 40 bucks for reconnection + late fee. Really confusing for M1 to have two apps with similar names to serve the same function! Why not just update the old app??

Hi ktan8888, thanks for reaching out. We currently have different apps that caters to different plans. My M1 app / M1 website are for Non-Bespoke plans and My M1+ app for Bespoke plans. Do login with your M1 ID (email add) and use the respective apps to manage your plan services and payment arrangement accordingly - Sam

I found a reminder that my bills were unpaid even though I had already set up a credit card default for it. Previously the m1 customer service staff also assured me that my settings were correct and the payment would be processed automatically. Instead, I found the unpaid bill reminders and had to manually click the payment button to pay the outstanding bill. Please fix this issue, thanks.

Hi kahjuay, thank you for bringing this to our attention. Please PM us via Facebook Messenger with your account details for further assistance. We would be glad to assist on once we hear from you. Thank you - Sam