My Marshfield Clinic 12+

I get an email that states I have new ‘appointment’ information. But when I go to the app it doesn’t highlight or show me what is new. I have numerous appointments and doctors I am working with right now and it is very frustrating when I think there is something important I should be seeing and being notified of but can not figure out what the notification actually is.

I use both clinics, as I left Marshfield Clinic (another day)as much as I could. I can’t access any medical records, while on Mayo Clinic’s portal I can pull up my images along with test results tracked over years to watch for trends. This is a big fail on the DEVELOPERS end. All of these issues are the APP DEVELOPERS.

If I am writing a note to my care team in a given specialty, I must keep a very complex situation to 2 sentences or I can’t send the message. I cannot effectively communicate with my care team. This was the problem even before the app, when ignorant appointment coordinators made themselves the gate keepers of the medical staff. I nearly died because I couldn’t get my medication, or the test to show I need it (I’ve been on for 3 decades), or get me an appointment sooner.

That issue aside, this is the worst platform for communication I’ve come across and I was there when all one saw when one’s computer was connected to the internet was a prompt and one needed to know DOS. When I need to write my care team it’s a blank screen with an arrow in the upper right corner. I’ve found it won’t send after two sentences…I am at a point where I write “please call me today, I have an urgent, but not emergency situation”. The app is worse than one I had university students develop for a city and county project. MC should get a full refund and hire a new development team.

I would have rated zero but was not allowed to give less than 1.
Problems with app involved lack of information available, inability to view all medical from visits in multiple locations in one health record and doesn’t appear to capture all information taken.
I am new to the Marshfield system this year. I have had excellent care from most providers and the HIM staff but found the follow up information on website lacking which is very surprising to me.
Rice Lake location was most informative with doctors notes and anesthesia notes posted in a timely way.
The information taken at Marshfield location, where specialty services were provided, was not provided. This is concerning as it is required.