Functionality is fine when you can actually log in. I've had this app about 4 months and had to reinstall and/or log in on the web every single month to pay my service invoices. Just tried again to get in to pay my latest invoice and, as usual, it didn't work.

Thanks for improving the app but please return the upcoming service schedule. I used that feature to know approximately when my next service was due. It allowed me to ask questions or point things out when Massey personnel arrived to perform the scheduled service. Some Massey employees were not aware of the app and features such as next service when I mentioned it to them.

After my review, they contacted me. They changed the password. I logged in. Had to use my work computer to then change the password again. Got logged in. Less than 60 days later, broken. Again. I use the app to pay and schedule service. Their fix...change the password again. Pretty much the last time I'll even bother with the app. If it fails again I'll just cancel their services and go elsewhere.

Again I thought I would just sign in to app and pay my bill. Well, that didn’t happen it’s been at least a dozen attempts on my part to be able to sign in. So I just called and it’s now set up for auto pay, I think maybe it’s not working is my new to me iphone15, and Massey hasn’t updated there software to recognize newer iPhones. I’m thinking I’ll check out the competition and see if there system works..