My Mercy Health 17+

24/7 Access to Your Health

Mercy Health Mobile

    • 3.4 • 68 Ratings
    • Free

iPhone Screenshots


My Mercy Health does it all. Better.

Provided by Mercy Health, a Catholic health care ministry serving Ohio and Kentucky, our app allows you to view your health record, find doctors and locations, refill prescriptions, manage appointments, check test results and much more.

Our patient-centered mobile application is just one of the ways we’re working to make health care easier for our patients and to make lives better — mind, body and spirit.

Find a Doctor, Clinic or Hospital
Search for Mercy Health providers and care sites near you at one of our hundreds of locations across Ohio and Kentucky. Our Find a Doctor tool helps match you with the providers that best fit your needs based on where you are and the preferences you set. Plus, easily find locations and get directions — whether you’re looking for a new primary care office or the nearest Emergency Department.

Schedule Appointments
Book an appointment for routine care, sick visits and other health care needs with your existing Mercy Health care team or with a new provider. You can browse your doctor’s availability and schedule a time that works for you. Manage your upcoming appointments and review notes from past appointments with the touch of a button.

Receive Same-Day Virtual Care
Get care today through our virtual care options or find a local walk-in clinic near you. With 24/7 on-demand video visits, you can talk face-to-face with a licensed provider in Ohio or Kentucky from the comfort of your home. Video visits are intended to discuss common health ailments, including COVID-19 symptoms. Or, submit an Evisit for many of the same conditions to receive diagnosis and recommended treatment within one business day. If virtual care isn’t for you, easily locate walk-in or urgent care sites to receive immediate care for non-emergent health issues.

View Medical Records
Once you’ve connected to your Mercy Health patient account through MyChart, you will be able to see your latest test results and immunization records, manage your allergies list and complete outstanding health actions as directed by your care team.

Manage Your Prescriptions
The My Mercy Health mobile app makes it easier than ever to refill a prescription from your medications. Scroll through your active prescriptions and request to add new or remove medications that you’re no longer taking from your health record.

Send Messages
Communicate with your Mercy Health providers through messaging. Send your doctor a follow up question from your latest visit, ask for non-urgent medical advice or request a medication refill. Messages between you and your provider are conveniently and securely accessible in the app.

Pay Your Mercy Health Bill
View your current bills and payment history for care received at Mercy Health facilities. You can easily find outstanding balances from doctor and hospital visits and make a one-time payment or set up a recurring payment plan that fits your financial needs.

Maintain Your Personal Information
Keep your insurance up-to-date by reviewing the coverage on file and adding new policies or subscriber details. Also manage your subscription and content preferences to receive personalized news and updates from Mercy Health — within the My Mercy Health mobile app and via other channels.

Browse Health Resources and Articles
Scroll through our latest health-related content and save your favorites to build a library of resources that you can return to any time in the My Mercy Health mobile app.

Link to Your MyChart Account
In order to access features of the app related to your care at Mercy Health, you’ll be asked to connect your patient record by signing in to MyChart one time upon account registration — but don’t worry if you’re new to Mercy Health, an existing MyChart account is not required and you can create one when you your first appointment.

Are you ready to take your health care into your own hands — literally? Download the My Mercy Health mobile app today and get started.

What’s New

Version 2.2.4

Download the latest version of My Mercy Health to access new features, including:

· New support form accessible from sign in screen and within the app
· Improved face and fingerprint sign in
· Enhanced Care Team experience for interactions with your health care providers
· New cost estimation tool for common procedures and services at Mercy Health facilities
· Expanded scheduling options for new patients
· Performance updates for Get Care Now features including on-demand video visits
· Stability and crash fix for Resources
· Additional bug fixes and performance improvements

We’re committed to making health care easier for our patients, that’s why we are constantly enhancing the My Mercy Health app experience.

Feedback? Share it with us in the app!

Ratings and Reviews

3.4 out of 5
68 Ratings

68 Ratings

Busygirl99 ,


The app is great! I make my appointments using the app, find new doctors, refill my prescriptions, view my records, and pay my bill all in one place. The other day, I used the app to look up the phone number and call my new primary care doctor’s office because I was running late. I also used it at the doctor’s office to pull up the results of a blood test that I had a couple of months ago.

I love having all my information in one place and so accessible.

MGClaire1 ,

So Useful

This app is consistently getting stronger and improved upon every time I open it, which I love. It makes booking an appointment super easy, and has a ton of features that make it better than the old portal I used to use. Easy connections to other apps (navigation etc) are great, I love the easy facial recognition, and overall it makes accessing my health records so much simpler!

RayRichJr ,

No Longer Stable - Unreliable

This app’s functionality took a nosedive… I hope the developers fix the bugs soon. But there is no reporting method so I have to point it out here: every time I try to view my messages, the app crashes and I have to start over. It does not remember my user name, and it does not save my password to use facial recognition so all that information has to be entered manually each time.

I relied on this app for quick communications with my care providers now I am forced to use my browser instead.

I apologize for the rant. I try not to be the source of such negativity. It was a fine tool at one time. I am hoping it will be again soon.

Developer Response ,

Thank you for your honest feedback and reporting these issues. The Messages app crash has been resolved in our latest build. We are also actively revamping the user experience for Face and Touch ID security. In the meantime, to sign in with facial recognition, you can simply click the Face ID icon instead of entering your username and password.

App Privacy

The developer, Mercy Health Mobile, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data
  • Other Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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