My Monat - Vibe Mobile 4+

The were minor issues I had when using the app. Examples: glitches, long upload wait times, constant timed out error messages. However, it didn’t bother me as much because I loved having access to my back office, my volume, and being able to place orders so quickly (minus the upload wait time) but it also made it easy when I was speaking with a potential prospect or customer. I could show them things they the app vs having to log into my website. But now...I can’t use the app at all. It says that the app is only for market partners pro users. Is that right? Why? Will you be making another usable app for non pro market partners?

I have had nothing but problems with both Customer Service and the Websites! If they want to be an Internet Based Business with Direct Marketing they need to stop financially taking advantage! Have decent Websites and back office for us! FIX THE DARN PROBLEMS ALREADY! I’M STILL WAITING OVER A MONTH TO BE ABLE TO USE MONAT CONNECT. Not only that but charging $20 a month for a substandard “Pro” version...its the worst thing ever...but if we want to use Vibe or Connect we must purchase it. I don’t think anything is Beta tested or it wouldn’t be available.
Nobody will give you Corporate names and address to write a letter. Now they are charging us an increased renewal fee as Market Partner! Really...you make money off of our hard work and our Social Media! I have 5 Social Media sites.
The products are great, management needs a definite overhaul...very bad decisions made at the top.
Take care of us, fix these issues. Retrain and hire competent Customer Service agents. Only a very small percentage is any good and even they are baffled by what isn’t being done.
We also should have a direct line into Tech support. They do a whole lot of nothing.

I was using the app and it was so helpful and convenient. It allowed me to quickly access things because I work 24 he shift and have to constant leave and come back to what I’m doing, the app made my life easier rather than having to login on a website every time. I changed my phone the other day and went to log into the MONAT Vibe app and it says it’s only for Market Partner - Pro. Which basically means they want us to pay to use the app. I think this is ridiculous. This app helps us sign up ViPs faster and show product info to people quicker than me having to go through the website.