My NYCHA ١٧+

My original review is below but the app isn’t as great as I once thought. I can no longer pay my bill through the app. Scheduling work orders is not reliable because sometimes the app is not functioning, scheduling is not available, and work orders disappear. Management/Maintenance reschedules the world orders and they show up when I’m not home. NYCHA please do better.

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Would be great if I could see the balance history on my account and also see the actual bill before paying it. Then I'd use the app to pay my bill. For now, I just send payments. Paying through the app would be so much more convenient. Thanks NYCHA!

I appreciate being able to schedule work orders, check on status of work orders, and pay rent with this app. I work so the contact center is closed by the time I get home and I forget to call at lunch bc I'm prob eating if I even get to take a decent lunch if things are busy. Thanks NYCHA for the progressive improvements to my rental experience in my development.

Reading the comments years ago in my head thinking: these people probably never really tried to even get it to work, watch me...Psych! After entering yeh requires login details (last name - DOB - last 4 of SS) I called the number the app refers you to (NYCHA Customer Service) who don’t even have an extension for app support I had to scour the lockbox, annual review & work ticket departments for 30 minutes bouncing around to land on a E-Pay support line.

Much to their credit they helped me enroll in their services through an emailed link, provided me with information I didn’t have on hand and assisted me very well though my journey to use the MyNYCHA app. At the end of the enrollment process the representative informs me that they no longer support the app.

Anyone with common sense reading the comments and reviews would have come to that conclusion but in the end my own ego led me to solve a problem with no solution only to have wasted my time.

Definitely, definitely, definitely sign up for E-Pay and just make a shortcut on your phone to jump there when you need. That is our best bet and is a fine one if you’re not a complainer.

In short — the app doesn’t work. pay on the website.

Why is the real reason if you changed payment center that’s what messed the app up more you need to get fund or ask the bank to help out with the app the bank and housing want there money come on get together and better this app I finally paid my rent but it was late watch next month we get a penalty but no they don’t call all people to ask why this time around you need to cancel everyone’s late fee because who ever is in charge still hasn’t fixed the app problem. Have a good Monday.