My Optus 4+

Daily usage breakdown does not work on the app

I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…

Ответ разработчика ,

Hey there, sorry to hear about the trouble you are having with the app. App data breakdown can take 24-48 hours to update. If needed, please reach out to our 24/7 Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages, so they can assist further. Thanks - Mary

Optus

I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.

Ответ разработчика ,

Hi Zara, we appreciate your loyalty and are pleased to hear you are enjoying our service! We'll endeavour to keep it up! Sarah

Poor

I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.