As of September 15th, 2022, support for My Passport Wireless will be limited to critical security updates. To learn more, see the description of "Limited Updates" on our Product Support Lifecycle page.
Support for your My Cloud device has changed, and some devices are no longer supported with this app. We’ve developed a new OS to keep up with evolving security standards. Compatible devices must be Upgraded to My Cloud OS 5 by January 15, 2022. Incompatible devices will lose support on April 15, 2022, and need to use local access to manage your content. For more details, please visit https://www.westerndigital.com/mycloudupdates.
Functionalities with the My Passport Wireless products remain unchanged. You can continue to wirelessly access, organize and stream content from your phone or tablet using the My Passport Wireless app.
Note: The My Passport Wireless app requires a My Passport Wireless device to work (sold separately).
My Cloud Home users please download the My Cloud Home app.
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Minor bug fixes.
Ratings and Reviews
Operates Nicely @ Home!
This app works great when I’m at home. When I’m on the road the majority of the time it won’t connect. It’s says that the drive is offline for the most part or some other lame messages but when I call home the family is watching content off of it. I have two iPhones and two iPads and when I’m on the road it’s no good. When I’m overseas I have the same issue. I use a VPN to watch my content at home and works fine but overseas and on the road it won’t work 95% of the time. Even on my laptop it won’t so frustrated with it. I sometimes get the same error messages at home, I turn it off restart and it works. That doesn’t however fix the on the road part. Some cloud app. I think I’m giving it to much of high rating but since I mostly purchased to back up everything it’s doing that. Having the capability to get to that info from anywhere is false advertising. I’m sure there is a reasonable explanation but I haven’t heard it yet. Because again it works sometimes but mostly not.
Needs a little work still
The app says the auto upload will work faster if the app is left open. Which is true. But if the app isn't open, I don't think auto photo upload works at all. That could use some improvement. Maybe there could be a setting that if the battery is above a certain level, it will auto-upload the photos even with the app closed. Other than that, I really like both the app and my My Cloud. One other thing that would be nice - if I'm scrolling through the photos, when I tap on a pic to see it, when I go back to the list, the app takes me all the way back to the beginning of the list, instead of back to the place I was. So then I have to scroll all the way through all the listed pics to get back to where I was looking. Kind of a pain, because I usually have no idea where i was since you can’t see thumbnails of the pics in the list (thumbnails would be nice). Also, it might be nice if it would show an extra low res pic initially. I know you can tap on the HD button to get the full quality, but even the mid-range quality pics take a long time to display, even with a pretty fast device and connection. So the problem is that if you are trying to scroll through pics to find one, it takes forever because there aren’t any thumbnails to help you find the pic, and it takes so long to load each individual pic one by one that it takes forever.
My passport software/hardware
What a great little portable hardware/storage/server/software. This app is just great!! Easy to use, very simple to move around in and connect too. There is lots of help and support from the community and technical support. I had to get it replaced one time because of a hardware issue but it was shipped in and replaced with in a week. The app I can access from anywhere in the world and hook in to my server and extract any files or documents or anything I store on it from anywhere I want, I have had this program and the hardware for over 5 years now and it has never let me down, not even once. Thank y’all for making this app/software and the sever/storage unit that goes along with it.
Great job look forward to the next product release that can bring me and other people the same easy access and less headache then most of these technical logical devices were you need major, switchboard, and stuff just to set it up and have a server room is all did a great job with having compact portable that has a great software that goes with it…..
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- Western Digital Technologies, Inc.
- 112 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
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- Age Rating
- © 2022