My Porsche 4+

Update: developers added the online manuals, so now the app is much more useful. Increased rating as a result!

Understand the need to consolidate various apps into one. But consolidating by discontinuing certain apps without porting the content is useless. I don’t need to see my car status in an app, but being able to look up a certain feature and how to use it - especially those not used often, e.g. how to program your garage door opener - was very convenient with the old “Good to Know” app. Which is now gone. Guess going back to the paper manuals - driving a car in 2023 with instructions like in the 80’s. Awesome!

Dear mibo888,
Thank you very much for your updated review. We are happy to hear that your issues regarding the manuals have been solved.
Best regards,
Your Customer Experience Contact Center

New post- I have to keep deleting my app and now keep reinstalling it to connect to my first vehicle /2018 Cayenne- my Macan works fine. After just about 10 minutes my Cayenne will not go into standby mode and just spins and never connects until I delete the app and reinstall-come on Porsche! So frustrating- started since the newest update. I did bring my cayenne into the shop at the same time- did they do something to PCM maybe? How can I get this working again?

I have a 2018 Cayenne and a 2018 Turbo Macan. For months now, ever since I got the new 5G sims upgraded in each Porsche, every Friday my Macan (I’ve done much trouble shooting) will stop connecting to the “My Porsche App” and will NOT ever connect again until I cycle the PCM phone on and off. This makes my options that I paid for worthless unless I do this cycling of my PCM phone every time it stops working, which is once a week. Why can’t Porsche fix my problem?? Not expected from Porsche and not sure I’d ever purchase another due to such an issue. Steve

Dear Steve,
Thank you for your feedback. Have you already had the chance to reach out to our customer support via customersupport@porsche.com? We would be happy to support you with this issue.
Best regards,
Your Customer Experience Contact Center

Happy to see Porsche has a dedicated digital team working on this. The improvements to the UI are noticeable. Thank you!

Some adios feedback:

The container styles are not consistent across the app. The home screen shows rounded containers whereas the map view containers don’t have a border-radius.

The home screen also shows a static image of the vehicle (in my case the Taycan). Would it be possible to show a rotatable 360 degree 3D model of our vehicles?

This additional layer of interaction would make the app feel more fun and modern. Additionally Porsches have beautiful design, and the online configurators for the Taycan and EV Macan already offer a 3D mode.

Apple supports embedding 3D models in app, so it would be cool to have that. You can also make it more fun by introducing an AR screenshot mode and letting us open/close the doors on the 3D model and play with the lights. Some very unique opportunities to elevate the interaction design and level of craft.

Dear pedroleumjelly,
Thank you for your positive review. We are very happy to hear that you enjoy using our app. We are continuously working on improving our app and adding new features.
Best regards,
Your Customer Experience Contact Center