Conveniently check your balance, load funds and manage your money
Simply check your balance anytime or take just a moment to create your mobile account* to…
• Review your transactions
• Load money via check, online, at your bank or credit union** or through direct deposit
• Plus access to frequently asked questions and answers and complete terms and conditions for your account
Also visit the cardholder website anytime MyPrepaidBalance.com
*Third-party fees may apply.
**From $20 to $3,000
Ratings and Reviews
This is one of the worst maintained apps I have seen. I very rarely write a review but this app is bad. It can work you cannot get a straight answer. At first it worked but I had to add a new card and it doesn’t let you. I called customer service they talk circular. My account has the option to “add a card” but you can’t. Customer service says to create a new account, but then you have to have a new email address, so I actually created a new account, still didn’t work. I have called maybe 10 times. Sometimes the person says “we do handle questions about the website”. I said well the previous person just did. Anyway, too much to tell, but after about 10-12 phone calls, getting my account locked multiple times and spending hours with it, I’m done.
Only tracks one card
I added 4 cards using the website just fine. When I log into the website I can see all of them & toggle back & forth. The app will only show me the first one I added, thus making the app totally useless! Come on developers, it's not difficult to understand that some people have multiple cards going. Web site works, why not the app???
Great app. Once you purchase a card, you can register the card here and be protected from loss or theft. Nothing worse than losing a card, and the app is much more convenient than going online. Plus, you always know how much you have left on the card to spend. No problems, and very convenient.
With Family Sharing set up, up to six family members can use this app.