Please scroll down for a description of the functions and newly added features.
Get the most out of your Shaw products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.
• The My Shaw app requires a valid Shaw ID
• Accessible only to residential accounts
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time
• Jump into your account faster with your Shaw ID or, with Touch ID, just use your thumbprint
Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills
• Pay your bill in app, and save payment details for future payments
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app
Live-agent support chat
• The fastest way to connect with the support you need and chat with a real Shaw representative right in the app
Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage
TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use Free Range TV for on-the-go access to your TV subscription
Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen to, archive and manage your voicemail messages on the go.
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community
Manage your Shaw Go WiFi
• Go farther and manage your access to over 100,000 Shaw Go WiFi hotspots
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences. You can receive notifications by push. Customize your notification preferences from More > Notifications.
Using your Network access permissions, the My Shaw app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network;
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.
Using your Notifications permission, the My Shaw app will:
• Send relevant push notifications
Using your device’s fingerprint scanner, and facial recognition the My Shaw app will:
• Link your fingerprint profile to your Shaw account via the app for authentication purposes
Using your first name and postal code, the My Shaw app will:
• Send you push notifications
Submitting a payment extension request, the My Shaw app will:
• Send you an email confirmation
This release contains minor improvements and bug fixes.
Ratings and Reviews
Shaw going downhill
Shaw customer service - listen up. For any customer to be forced through your tortuous phone tree to get an “I think this option” option only to wait 20+ minutes is unacceptable. Even worse is the guy m on the hold telling me service is faster on the chat.
Waiting for service from you guys is agonizing. Once we actually get someone it is great. Hire some more humans to improve your service. Seriously. The cost of not improving your service means losing customers.
Terrible service terrible app. 2 hrs today and no progress with the phone or the app. To sort out my bill. When you get to first in line on the app for chat, you apparently have at least 30 more minutes to wait.
I can’t find the free range app in the App Store
Shaw direct chat said to send this review so it can be fixed.
- Shaw Cablesystems G.P.
- 73.4 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 Shaw Communications. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.