My Spectrum 4+

Charter Communications

    • Free

Screenshots

Description

Download the My Spectrum App to manage your Spectrum account and services: personalize your WiFi network, pay your bill, troubleshoot your equipment, view package details and channel lineups, and more. Wherever and whenever you want.

Personalize Your Network
• Personalize your WiFi network name and password.
• Manage the settings for everyone on your account.
• Install a WiFi profile to use more than half a million Spectrum WiFi access points nationwide.

Pay Your Bill
• Check your amount due and make one-time payments.
• View and download billing statements.
• Enroll in Auto Pay – save time and never miss a payment.
• Enroll in paperless billing – get less clutter and less mail.
• Find your nearest Spectrum Store.

Troubleshoot Your Service
• Call or chat with us directly in the app.
• Troubleshoot your equipment and fix service-related issues.
• View package details and channel lineups.
• Get answers to the most frequently asked support questions.

We Want Your Feedback
• Share feedback about your app experience – we read and review all feedback.
• If you have suggestions to make the app better, please share them – chances are we're already working on it.
• We're always working to improve your experience, so keep the app updated to enjoy all of the newest features.

What’s New

Version 10.12

• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience
• Feedback tells us what's working and where we can improve. Share yours in the Support section

Ratings and Reviews

4.7 out of 5
1.5M Ratings

1.5M Ratings

TrumpetMan23 ,

Good User Experience to Manage All of Your Accounts

I have TV, Internet, and Mobile service with Spectrum. It is nice to be able to track mobile data usage, view current and past bills for TV and Internet, as well as change plans (for any accounts you own). It is a one-stop place to manage all of my different accounts with one app.

The one thing I wish this app could do is to purchase phones, or at the very least research options and costs, all within the app. You can do this with TV and Internet, just not the Mobile side of things. I would like to have the option to be able to upgrade my phone in the app. This way, any new phone purchases are automatically linked to your account (don’t have to sign in online). Hopefully that will come with a future app release. Time will tell, I guess.

Overall, this is a solid app that does everything I need it to do.

Developer Response ,

We're thrilled the app is meeting your expectations. Thanks so much for the excellent rating and for being a Spectrum customer! ^PB

Yiayia Kris ,

Stop removing good features-deserves 0 stars for no improvement whatsoever!

I’ve been a customer all across the board for 15 months. I liked the apps the way they were. Especially the mobile app. My review is about the mobile app. First off, Upon opening the app it states to “open it”. Used to be very efficient, concise and to the point, immediately seeing gig usage, days remaining, and billing cycle. No longer is days remaining and billing cycle indicated clearly, must literally play ring around the rosie and still does not show that, other than to view statement. To view usage now is a number of clicks and not obvious as to how to get there. I’ve no idea how those who aren’t so tech savvy will figure this out. As I said, it was fine before and now it isn’t. Some times “old is better” as is the case here. Seems to me taking away good features only helps 2 groups of people - tech support and customer service. Now do to this “downgrade” certainly not an update/upgrade they’ll be plenty busy dealing w people like me calling in, getting nowhere, and being told nothing can be done and the developers did it and it’s a done deal and feedback can’t be provided to them. Sooooooo this is my feedback developers-the mobile app was fine before. Bring it back please! You’ve sealed the coffin on me leaving Spectrum. Completely! Not just mobile not just cable. Furthermore mobile payment can’t even be incorporated into the cable payment. So inefficient! Why?!

Developer Response ,

We're sorry to hear about this issue and would love to see how we can help. Please visit https://community.spectrum.net/discussion/169249/troubleshooting-issues-with-the-my-spectrum-app to find answers to common issues or you can post additional feedback or ask a question so we can help you resolve the issue. ^JM

Taistic ,

So far, I don’t like it!

About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.

Developer Response ,

We apologize for any poor experience. The app was recently updated and the voicemail feature is now available. Please ensure you have the most recent version installed. If you need direct support, you can reach us at 1-855-70-SPECTRUM (855-707-7328) or on Twitter and Facebook. https://twitter.com/ask_spectrum https://www.facebook.com/Spectrum/. ^JM

App Privacy

The developer, Charter Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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