Screenshots

Description

Use My Spectrum to manage your Spectrum service: pay your bill, troubleshoot your equipment, personalize your WiFi network and more.

Your Bill
• Check your current amount due and make a one-time payment.
• Save time and never miss a payment by enrolling in Auto Pay.
• View and download current and past billing statements.
• Reduce clutter by enrolling in paperless billing.

Your Service
• Personalize your WiFi network name and password.
• Troubleshoot and fix issues with your equipment or service.
• Find answers to the most frequently asked support questions.

Your Spectrum
• Install a WiFi profile to use more than half a million Spectrum WiFi hotspots nationwide.
• Find your nearest Spectrum Store.
• Call or chat with us right in the app.
• Manage settings for all of the people on your account.

Your Feedback
• Share feedback about your app experience.
• We read all feedback and take your concerns seriously.
• If you have suggestions to make the app better, please share them – chances are we're already working on it.
• We're always working to improve your experience, so keep the app updated to enjoy all of the newest features.

What’s New

Version 8.9

• We fixed a few bugs and improved My Spectrum's performance to bring you a better experience.

Ratings and Reviews

4.7 out of 5
643.2K Ratings

643.2K Ratings

Taistic ,

So far, I don’t like it!

About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.

Developer Response ,

We apologize for any poor experience. The app was recently updated and the voicemail feature is now available. Please ensure you have the most recent version installed. If you need direct support, you can reach us at 1-855-70-SPECTRUM (855-707-7328) or on Twitter and Facebook. https://twitter.com/ask_spectrum https://www.facebook.com/Spectrum/. ^JM

PhantomAudio ,

App doesn’t link to account

Sounds stupid, doesn’t it? Got a letter saying my account was past due. Open the app, it shows a $0 balance. Thinking the mail lost the notice and I’d since made the proper payment, I toss the note. A few days later I get an email saying I owed, I open the app, still a $0 balance. Double check the account information, reconfirm my email to make sure I wasn’t getting phishing scams or something, and everything is good. I was going to try logging out and back in but, guess what? That isn’t an option (what moron decided that wouldn’t be necessary?)...once again I ignore the email thinking the ‘click here to pay’ link was probably a scam, and the verified account with their app shows $0. Finally, someone called. I explained that the app showed zero owed, I had previously made a payment 3-4x the monthly charge and should hold a positive balance. I was told to use the website and not the app and there it was, -$198. I immediately paid it and wrote this review. What a dumb fxxking app that doesn’t tie to your account, doesn’t give proper account information, and still requires website login since it apparently only provides information from when you installed the app. Don’t trust it. I’ll use google fiber or AT&T when I move next month.

Furious Spectrum Customer ,

Negative 5 Star Rating 👎

WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!!
I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none.
I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all.
Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃
My rating is negative 5 stars! 👎

Developer Response ,

I apologize for any poor experience. If the issue is not resolved, you can reach us at 1-855-70-SPECTRUM (855-707-7328) or on Twitter and Facebook. https://twitter.com/ask_spectrum https://www.facebook.com/Spectrum/. ^JM

Information

Seller
Charter Communications Operating, LLC
Size
138.6 MB
Category
Utilities
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages
Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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