Description

The My Sprint app keeps customers in-the-know while on-the-go. It’s got the basics you need like bill pay and support as well as the fun stuff like custom offers and app-exclusive experiences. Your account is always at your fingertips with the My Sprint app.

Please tell us what you think at MySprintFeedbackfromiTunesStore@sprint.com.

What’s New

Version 6.33.0

Sprint and T-Mobile have merged and are working to bring you the best experience in wireless. As such, you’ll notice we’ve made some brand updates in the app. We’ve also added minor improvements and cleaned up a few bugs.

Ratings and Reviews

4.5 out of 5
1M Ratings

1M Ratings

GodChaser1988 ,

Horrible App

Every time I use this app something happens (usually in the very last step of the long, drawn-out, seriously cumbersome process) that loses a connection somewhere and I have to start the process all over again. I can pay my bill easily, but that’s the only easy thing about this app.

I decided I might try to upgrade using the app. It took me through the entire process & (of course) dropped the connection so I had to start over. When I got to the end & filled out my physical address, it kept telling me the address saved successfully, but when I would try to continue, it said my address was invalid - no explanation! Just invalid! I finally decided to cancel & they have the audacity to give me a popup saying not to cancel now when I’m almost finished!! The sad part is that their website isn’t much better!

I love Sprint. I’ve been with them for years. But they need to fire their developers because this really looks bad on them. When I’m tempted to go to another carrier because of their app and website after being with them as long as I have, that speaks volumes about how horrible their app and website are!!

Developer Response ,

Can you please email at MySprintFeedbackfromiTunesStore@sprint.com if you are still experiencing issues with the app.

Brenda182 ,

Sprint app has come a LONG WAY

I had an Apple iPhone 6S & went to upgrade my phone using the Sprint app about a year and a half ago and there was no option to switch to anything but Apple, which made me very unhappy. I don’t like going to the Sprint store because the associates are snarky and rude. When I went to upgrade today, the Sprint app has increased their functionality one hundred fold. Not only was I was able to look for different phone brands, I was able to sort lowest monthly payment to high, which is great. Now a minor inconvenience was, when u click on a phone for more details and then go back to the list, it automatically puts the sort back to the ‘Featured’ which was not fun having to update back to lowest monthly payment. It was a fast, overall process to upgrade this time around and I am surprised that Sprint was able to enhance the app this much. Good job, Sprint.

K.L.C.T. ,

No!

If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!

App Privacy

The developer, Sprint, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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