-bug fixes and updates
Ratings and Reviews
Can’t even log in
If there was a negative star this app would get it. I have designed apps. I’m not not tech savvy but I wonder if this one doesn’t work on purpose because the “deals” can only be had via the app and employees tell me they “...aren’t trained on it, don’t know how it works and everyone complains it doesn’t work”. I spent 20 min just trying to log in and getting unrelated pop up blocks saying my “security question is incorrect” when i was only entering an email hoping that if I reset the password I’d be able to log in for this special offer. The two support numbers the store gave me we’re both disconnected. This app took time from my life which ultimately cost $. So yeah. Negative stars until they can get the log in fixed
OK when it works... but... why?
The app works about 60% of the time I try to use it. Which is an issue on its own. (Tip: Completely close the app and log in again. Annoying, but SOMETIMES this will work.) Also, I have an inclusive membership to use any bed or spray. I still have to select to use rewards dollars or my membership. And I have to sift through all of the upgrade promotions to check in, even though I don’t have to use upgrade dollars. So frustrating! But my main complaint is WHY use the app? It’s helpful to see if the salon is busy. You don’t have to scan your card when you arrive. Those are the only benefits I have experienced. It doesn’t hold a spot for you; you still get put in the same queue as everyone else when you arrive. If you’re getting a spray tan, the consultant still asks you about all of the details - darkness level, extra legs, moisturizer, etc. having worked at a tanning salon, I can see how check ins are helpful to the employees regarding projections for busy times. But there are no immediate benefits to the consumer that I can see. I am giving two stars because WHEN it works I can see and avoid a rush. But that’s about it. I do want to state that I enjoy the consultants at the salon and my overall experience with Sun Tan City. This review is for the app only.. which is garbage and provides no benefits.
Can’t check in
I have an iPhone so Idk if that’s the problem or what but the only way I can check in with the app is to delete the app, then download it again. Every single time. It keeps my log in so at least that saves a little bit of time. But even if it’s the next day, I have to delete and re-download. My guess is it’s not made for all the updates phones get these days? No idea. Once I can get into the app tho, things work okay. Considering so many people are complaining about it, you would think the company would look into it more. After all, apps are part of business and sales these days. And when you get to the salon, you still have to wait in line to tell them you checked in and by that time all the beds could be filled. There should be a kiosk to check in at, and they can simply announce your name when it’s your turn.
With Family Sharing set up, up to six family members can use this app.