My Total Wireless: Account App 4+

I love total wireless because it uses the Verizon Towers to get Great Reception no matter where I’m at as long as I buy my iPhone and on the total wireless box it has a V on the side of the box normally somewhere on the box it will let you know that it is connected to Verizon and the prices are so much lower than Verizon who I used to be with almost all my time when cellular phone came out the only thing I miss was the new upgrade every 2 years and my (ex-husband now) wouldn’t use his upgrade so I would get free upgrade every year well they would say it was free but to get the one that you wanted it would usually cost me 50$ but I don’t think they have upgrades anymore no contacts or no more deals like years ago so I definitely would rather stay with total wireless! Just wish they would have trade in deals with iPhones and iPhones sales and more was to get points
Thank You

I noticed my internet speed was horrible so I checked my account balance. It shows a red bar, indicating I used all of the 1gb of data. Which is accurate. However, I looked below that and I have a data balance over 13GB. Why? Why wasn’t my add-on applied when I purchased it BEFORE my LAST end-dates?

I spoke to support and they said they manually applied it. I checked the app again and nothing changed. So I then turned off my phone and back on, waiting a few minutes to check once more. Nothing changed. I hard reset my device, wait a few minutes, and checked again. Nothing changed. I then made sure to check that everything is up-to-date. Everything was up-to-date. So I deleted the app and reinstalled it. Nothing changed. I logged out, deleted the app and all related data from my device storage, and reset my phone. I then downloaded the app once more, signed in, and nothing changed.

I’ve tried on a different device, reading FAQ’s, plan details, etc. and still no way to get what I paid for. It’s happened before so now him thinking it’s intentional to make people accidentally buy more data, just for it to not be applied.. it already is dumb that I can’t get a refund for an add-on, so when this is going on I feel like I should just dispute it and part ways at this point. Especially after finding out GoogleFi is literally the same, except the prices make sense and GIVE more—in addition to 24/7 customer support.

Leaving this service for t-mobile there have been a couple of times where I would be late for the monthly payment due to my checks being delayed or just ending up on a wonky date which isn’t the issue here. My main issue is that not only do they immediately shut off service once it doesn’t go through (no grace period whatsoever) but they wipe your entire account when you miss a payment even if it’s only by a day. I’ve had to re register and make an account 4-5 times now just to be able to pay more to go back on the same plan I was already on. How do you guys expect me to be able to pay a overdue phone bill if you wipe the entire account? Doesn’t matter because in the end I’m switching to t-mobile where I’ll be getting unlimited data talk and text for 30/month where as for 10gb of data and talk and text it costs 35/month on here. This service would be good if it made sense and customer service wasn’t horrendous. I would love for someone to explain to me how I get 1 bar of service from my room in the middle of a suburban area yet at my grandmas house I get 4 bars of service and she lives up in the mountains with the nearest store is a 20min drive. Absolutely makes 0 sense. Oh also if you go past your data good luck their 2g data is basically the same of 0g it’s atrocious.