My Trimble Protected 4+

MTP mobilizes key support management features, enhancing Trimble dealer efficiency for quicker issue resolution, less downtime, and improved customer satisfaction.

The My Trimble Protected (MTP) mobile app enables Trimble dealers to efficiently manage product support and service issues remotely. Field technicians can initiate support requests and attach high-resolution images and videos, providing Trimble support with a clear understanding of the issue. MTP facilitates real-time communication with Trimble experts, accelerating problem resolution.

The MTP Mobile app key features:
Effortless Case Creation: Technicians can quickly create detailed support cases for their dealership and customers directly from mobile devices, capturing all necessary information upfront.
Rich Media Attachments: Seamlessly attaching images and videos to support cases adds crucial context, enabling quicker issue diagnosis and targeted guidance, minimizing follow-up and site visits.
Real-Time Communication: MTP facilitates direct, real-time communication between field technicians and support specialists via active support cases, enabling efficient troubleshooting, faster diagnoses, and effective solutions.
Proactive Notifications: Users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions.