The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes, latest offers and much more.
With My Verizon you can:
• View your account in one seamless feed.
• Get on-demand support tools like Live Chat and step-by-step troubleshooting instructions as needed. Need extra help? Customer service is just a tap away.
• Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.
• Change or manage your account safely anywhere, anytime. Easily switch to a different plan or go Unlimited right from your device.
• Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay.
• Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up.
• Shop phones, wearables, smart devices and accessories right from the app, and get delivery as quickly as the same day.
• Control your entire Verizon experience, in just one app.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***
• We’ve simplified the way customers use their Verizon Up rewards.
• We continue to find and squash bugs.
Ratings and Reviews
Every year or so
Every year or so I get these texts saying I’m approaching the end of my data? I’ve had a unlimited plan for at least 10 years. This same thing happened just last August. I’d like to have Verizon Act As One Entity, Considering it really is. Every company has different departments. I I don’t know any companies with the same name act as if they can’t facilitate a customer service request. For instance I’ve been paying for a land line at my house for at least 6 months that don’t even work. My modem keeps shutting itself down and even though I should be on my wi fi it constantly fails so hence my data is used up. My cell phone and every cell phone I get is choppy like I have a plate in my head? Every one of them, people can’t hear me but I can hear them. All they hear is a choooy in and out version of what I’m saying. I’ve been paying for HD service at home with my Fios and don’t have a HD box, despite going to the Fios store with my receiver to swap it out, they could not accommodate and told me to do it on line? I pay yous way to much money every month for this customer service to be so shorty. Give me an agent that knows your business not just one portion of it so I can get this remediated please.
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
I lived in Phoenix Arizona for many years and had Verizon there and it worked quite efficiently. I was also working full-time and making lots of money. And that’s what Verizon likes never miss a payment and whatever you do don’t ever fall behind two payments or you’ll find yourself without a telephone in without the ability to work or look for work! Now I live in Oregon, and I can’t get unemployment in Arizona to pay me when they’re supposed to it’s been 2 1/2 months since I’ve had a good payment from them. The Verizon doesn’t care they want their money or you lose the service!! Also speaking of service, up here in Oregon it is terrible half the time you can’t even get a phone call made. Tonight I was trying to talk with a friend of mine in California and we finally just had to hang up because I couldn’t get a signal he’s up saying you’re breaking up you’re breaking up! Many of the people in Oregon says it’s the reason the service is so bad is because the company Verizon won’t put the money into extra towers that they need and I’ve called or service people and their support people 19 times at least and each time I have called, The stories are the same too bad so sad that’s the way it is and you can’t change it. Everybody in Oregon tells me I should’ve gone with AT&T because they have great signals andApparently care about their customers.
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