My Water‪+‬ 4+

I’ve been with you for you for years. You have been so helpful when my machine wore out, by replacing it not once but twice. If I was confused about the billing you are there to help explain it. Your products are great and you have so many things to choose from. I was so glad to have been a costumer during the pandemic. My daughter had trouble getting K-cups, but I had you and I never missed my morning coffee! Being disabled it’s hard for me to get my water products inside, but your carriers are so nice and helpful for me. I can’t say enough how much I appreciate your service. Thank you!!

Wow, it warms our heart to hear how our service has made such an impact in your life and you families throughout the years! Thank you for the kind words and for choosing us as your water service provider!

We rely on this water service primarily for our baby’s safe water needs but it has been unreliable and shoddy. A couple of weeks before Christmas the delivery guy under delivered and did not take back all the bottles saying he didn’t have space and would come back next week. Never showed up. Customer service claimed to then schedule one for next day. Instead it became a few days later. Which got delayed again and finally never got delivered. This water company has left us high and dry for the holidays without any water. What is the point of a water delivery service of they cannot even deliver? Avoid this unscrupulous company that doesn’t even care or do anything when you complain.

Update: Even after complaining to corporate headquarters it’s been crickets. I’ve been close to a month without any deliveries. I contacted my locally owned competing water delivery service instead and it seems everyone in my area has been calling them to switch. Make your conclusion based on that as to how much this company cares about its customers.

We regret to hear that your experience with our service has not been a positive one. We are truly sorry and hope that you will allow us the opportunity to make this right. Please email us at social@primowater.com referencing your review and we will be more than happy to assist in resolving the expressed concerns.

except calling and having to talk to sales. This is as bad or worse than a health club/gym membership. You’d be much better with having a water filtration system installed for your sink, and the water likely will be just as safe or safer than what they will bring you in the bottle… and much cheaper and less aggravation.

Also the app and online will not let you make a permanent adjustment to your order schedule, mine is for every 2 weeks and living alone is far too frequent using on average 5 gallons per week. So I have to manually cancel every other delivery or end up with 4 5-gallon bottles delivered. You cannot adjust your delivery address either, having to call sales pretty much to do anything other than add coffee and other beverage items to your orders. Again just find a better solution than a bottled water service seeing it starts to feel like a scam not long after you sign up and then they don’t want to let you cancel.

We value your feedback and want to ensure your concerns are addressed. Kindly send us an email at social@primowater.com so that we can investigate the matter and provide a satisfactory resolution. Thank you for your understanding and patience.