My WM 4+

I became my mother’s person rep upon her death and my brother inherited her home. Due to his eye problems I am the trustee of his estate so it has been complicated getting most accounts switched out. Waste Management has been one of the easiest. They have been very patient and respectful and the app has been fairly easy to understand, at least for me. I was able to keep trash pickup going while the estate is being settled. When my dad died 13 years ago, it was also easy to have his name switched to my mother’s. My parents had used Waste Management for many many years and as far as I know the only pick-up they had missed one was due to a blizzard that lasted for days.

It took 3 months to receive a trash can. When I called to check on my order status, I was told that it had been cancelled by local Evansville office. I was promised two different delivery dates… neither happened on time. During my 3 month wait, I was billed for service for the three months. It took about an hour of my time to get the charges reversed, and way to much work on my part. Then trying to pay my bill on time (because WM is very quick to stop service if even a day late)
The WM app constantly wants billing their way (auto pay, which I refuse to do.) and makes it in - easy to get to the actual payment step. Then this past weekend, I tried to pay my bill, using the app. Each method that I put in was declined (as if I had no money in the accounts or whatever). Monday, I was able to put the payment in. If anyone asks me, I will definitely not recommend WM. It will take at least 6 months to a year after all these problems to even consider telling anyone a positive note. I am on my last chance. Just hope WM decides they would like me to know they Care about customer service. I have yet to be impressed or even okay with it.

Worst company I have ever had to deal with my bill was never the same it was always different every time I got one with no notice every time I called and asked why my bill was so much more they would say it was cause of cost going up so had to pay more for gas to them and more for the pick up I asked why I never even get a notice about it no email nothing I just get my bill and it’s always higher each time they told me that was there way of telling me it went up they dropped off a trash can when I signed up for the service I never asked for it about a Yeager later we moved and they don’t offer pick up as our new home they charged me $129 to pick up the trash can when I called and asked why I was charged so much they said it’s for the trash can I was not happy the last I was on the phone with didn’t care cut me off and asked if there was anything else she could help me with and if not have a nice day bye wouldn’t recommend them to anyone worst trash company ever also I have never paid my bill late or not at all it was always paid on time every time it was due