My World Vision App 12+

Would like to access saved copies of letters I sent via the app

I really enjoy using this app. So convenient. A couple of improvements I’d like to see. Copies of the text that I send, and also the child’s letter duplicated on both the app and the website so that I do not have to keep checking back-and-forth.
Perhaps I’m missing something, but it would be very helpful to see my past letters sent using the app. Otherwise, I will need to stick with sending letters through the website so that I may keep track of not only the child’s letters but my responses.

Frustrating

I’ve deleted and reloaded the app several times but have never been able to get it to work. Each time I get an error message saying “Sorry, we’re having some technical difficulties right now. Please try again later. Tap to retry.” I’ve gone back plenty of times, but “later” hasn’t worked either.

Ответ разработчика ,

Hi bschommo, Thank you for your feedback and for bringing this issue to our attention. We’re truly sorry for the inconvenience and frustration you’ve experienced with the My World Vision app. If you’re still encountering difficulties, we’d love to understand the issue further and how we can help. Please reach out to our Customer Service team at 888.511.6548, available Monday through Friday, 6am – 6pm PST.

Technical issues

The app is not logging me in and it doesn’t recognize my account number. I saw many people are having tech issues as well and recommended just going to the website instead. I will do that.

Ответ разработчика ,

Hi Sweet cd! We’re sorry to hear you’re having trouble logging in to your account via the My World Vision app. When time allows, please call our Customer Support team at 888.511.6548, Monday through Friday, from 6am – 6pm PST, as they will be able to assist you with getting logged in.