iPhone Screenshots

What’s New

Version 1.9.1

This release contains minor bug fixes and performance improvements.

Ratings and Reviews

2.8 out of 5
67 Ratings

67 Ratings

DTM111 ,

Short on details

This app could be useful with a few tweaks.
1: Journaling. Provide a place for notes.
2: Mark nights where setting changes improved sleep quality (Or interfered with it)
3: Mask Off and On. - This is a stupid way to score your sleep. Maybe an upset stomach has you up and down, but there is no way to tell the system.
4: Air leak, Well the system shouldn't take the air leak from when you remove the mask into the calculations. Likewise, maybe your nose has an itch, this isn't the same as having a leaky mask all night which needs to be adjusted but the app has no way to tell the difference.(but journaling would allow for a comment at least)
5: Details. The Resmed Air 10 Autoset can track all kinds of data such as REM and apnea events. Give up the details so we know when we are most effective and can figure out what we are doing right.

The app is minimalistic but could be so much better if it provided key details.

AcuDrew ,

Wretched, especially ”support“

Update after 2-3 months use, and post developer response:

Developer’s response to my original review proves my point about canned responses. How can I monitor the effectiveness of my therapy if I’m not able to also figure out my sleep patterns and how they are changing (or not)?

Also, it really appears that the score you get from this app is almost entirely based on the number of hours that you use the machine.

But as I said, there is no other app for the ResMed machine.

Original post:
I am really surprised that there is really no information available from this app that would make it actually useful for a person who is trying to proactively improve their sleep. You will receive a composite score, and numbers that are rounded down for events, etc.

There is no open ended support interface. The app forces you to choose categories and questions from its own pre-populated library in order to submit questions. So if you want to ask about anything else, you’ve just got to force the issue, pick the closest one even if it is actually unrelated, and then pose your question. Then, even if your message/support request gets through. Responses are generally canned, and it’s not quite clear that they actually read your inquiry.

So, you’ll get the app because… What else are you going to do? There is no other app for the Resmed machine, and it’s not as though the machine itself makes any data available.

Developer Response ,

Thank you Drew, for your feedback on your experience with the myAir app. The app itself isn't meant to be a clinical tool but is only designed provide feedback about your therapy. Your medical equipment provider can provide you with a full download of your sleep data. We also regret to hear about the poor experience you've had with the support section of our app and we've passed this feedback to our developers for further their consideration in future versions. If you'd like a more open-ended support option for support questions or requests, you can always reach our technicians via email at myairsupport@resmed.com. Thank you again, ResMed Customer Care

BD35 ,

Has issues

I agree with other reviewers who say the device needs to be more helpful.

I can add that the error message that always greets you when you open the app, telling you that the server isn’t responding, when in fact it is, is irritating.

Also, if you also own a Resmed travel CPAP machine and register them both with Resmed, you’d reasonably expect Resmed to combine the data of both together for insurance purposes. (Insurance won’t pay for a new home one when it breaks if you’ve used it for less than 70% of the time.) Resmed doesn’t even report the travel device’s data to my doctor! So any nights you spend traveling don’t count for insurance purposes. This could be quite dangerous if one travels a lot but can’t afford to buy one’s own device because Resmed stupidly refused to include the sleep data during travel in their insurance report. Again, this is an easy fix, but Resmed isn’t doing anything about it.

I’ve notified Resmed of these problems multiple times over a period of more than a year, but they refuse to fix these obvious and easily fixed problems. Indeed, Resmed’s tech support is spectacularly bad. It is physically impossible to get hold of a human, email yields no response at all.

You should consider another company’s devices and apps. Other companies have solved these simple problems.

Information

Seller
RESMED LTD.
Size
82.4 MB
Category
Medical
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
Copyright
© ResMed Limited. All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like