Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Say hello to your Welcome Center! It’s a personalized feature that keeps you in the loop about changes to your account, like bill updates and network outages. In this update, we’ve reimagined how to support you best. An enhanced support hub makes managing your devices and Wi-Fi more convenient and will keep you up-to-date with outage information. A new billing and payments card makes managing your payment information a breeze. Plus, if you’re enrolled in the AT&T Signature Program or appreciation offer discount, you can see the details at any time. This app update also comes with bug fixes to streamline your digital experience.
Ratings and Reviews
Can't download PDF copies of bills and beware of "upgrades"
You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges.
Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.
Confusing and not accurate
This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right.
Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT!
Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩
I am so done with AT&T. Disconnecting everything and never doing business with them again.
Off to a rocky start
Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed…
Fast forward to a year plus later….
Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AT&T Services, Inc.
- 230.8 MB
- Requires iOS 11.4 or later.
- Requires iPadOS 11.4 or later.
- iPod touch
- Requires iOS 11.4 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.