MyBenefits Portal 12+

Buggy App with Unnecessary Change

The app itself is buggy and difficult to use, and I’m someone used to using apps. They’ve monopolized online orders which is an extremely annoying and upsetting change because Walmart’s app and website was configured to work with benefit cards such as what this app is for, and makes the entire process seamless. This network forces you to make online orders with them only with items that aren’t available for me or items that I can’t use. I was able to get products from Walmart that I can’t get here. But back to the app itself, as I said it’s very buggy and keeps resetting to the homepage when you’re trying to explore the categories. And since they’ve made it so you can’t online order anywhere else, items I want from Walmart have to be purchased in the store - which is incredibly inconvenient because you have to search on the app to see if that item is still covered. But the search barely works! When I search the exact name of the underpads I use, they don’t show, but if I search just underpad, a bunch of items show including the one I just searched for. The categories in the search are incorrect as well. Why is liquid soap coming up under toothpaste? And WHAT liquid soap can I get?! Such a terrible switch and app. Extremely disappointed and upset with this and will be complaining to my insurance company.

Developer Response ,

We sincerely apologize for any inconvenience you may have experienced while attempting to use the app. Your satisfaction is very important to us, and we are working tirelessly to fix all issues. If you are still unable to use the app, please contact us at apphelp@nationsbenefits.com with following information:
MemberID [Located on your card]: ___________________
Your name [First and Last Name]: ____________________
Brief description of the specific issue that you are facing
We will respond shortly to resolve the issue.

OTC PROGRAM.

I agree with the woman that wrote the previous review. I have pulled my gray hair out trying to understand the new OTC. Like the last review I have used the OTC since it began ordering over the phone with a catalog telling me what I am order from Walmart. I have tried to set up acct thru every web site & always says don’t recognize. As soon as I got my new card I called & activated it. Yesterday I called the number for ordering. The woman I got could not answer ONE of my questions. She said I along with a lot of people have not been set up in your system. She said to call back in a week. I at that point was furious. What is really ironic is you’re offering $15 added to card if you order by January 31st. It’s kind of FUNNY I can’t even get register by the 31st. I feel sorry that our Anthem Insurance uses such a program that don’t work & I had so many questions that their represent had NO CLUE what the program consisted of. It looks like this benefit you’ve made so difficult it impossible to use. I definitely will be calling Anthem. I will sure let them know how disappointed I am at a program that’s supposed to benefit the elderly. Funny you don’t specify how many stars mean good or bad. I hit one star hopefully is rated the worst.

Check Product Eligibility doesn’t work. Can’t look up eligible items in the app!

When trying to see if an item at the store is eligible on the “Check Product Eligibility” page in the app, everything I look up does not show. It is clearly not functioning and needs to be fixed!

The Benefits Prepaid Flex card does not cover many food items at Walmart. These are items your website and membership paperwork specifies that should be covered. We are stuck being humiliated standing at the checkout counter and having to either put items back or pay out of pocket. There is no definitive list of eligible items. The receipt does not indicate which items were not covered so there’s no way to plan purchases accordingly to prevent this from happening again. Plus the Nations My Benefit customer service is non existent. I spent 3 hours waiting on hold (and an hour several other times) with no answer. The phone is the ONLY way to try and reach them. There is no email or chat support.

If you read the complaints at the Better Business Bureau, you will see many of us are very dissatisfied and contemplating changing our Medicare Advantage provider. When will you address the problems we’re having?