The MyBlue AZ mobile app by Blue Cross Blue Shield of Arizona (BCBSAZ) is designed to help you use and manage your health plan. Whether you’re at the doctor’s office, at work, or out running errands, the app allows you to:
• Access your digital member ID card
• View medical and dental claim information
• Pay your bill (for eligible plans)
• See deductibles and out-of-pocket balances
• Search for doctors, urgent care centers, and other healthcare professionals
• Get cost estimates for procedures and treatment
ACCESS YOUR DIGITAL MEMBER ID CARD
Forgot your member ID card? View your ID card and share it with your doctor.
VIEW CLAIM INFORMATION
Check the status of your medical and dental claims and view claim details.
Search for doctors, urgent care centers, and other healthcare professionals in your plan’s network. You can also get cost estimates for procedures, office visits, surgeries, tests, and vaccines. Learn more about treatment options before you decide where to go.
VIEW YOUR PLAN INFORMATION
Easily access your plan overview, deductible balance, out-of-pocket maximums, and more.
If you purchased a plan directly through BCBSAZ or an insurance broker, you can view and pay your monthly premium using your debit card or checking/savings account. You can store your payment card and/or bank account to make paying your monthly payment fast and easy.
CHECK BROKER INFORMATION
If you purchased a plan through an insurance broker, you can access your broker’s name, address, email, and phone number.
Easily reach a customer service representative or a 24/7 Nurse on Call for healthcare-related questions.
Ratings and Reviews
Will not open
I downloaded your app and it worked fine until I updated it. Now will it will no longer open. I have tried the following things to resolve this problem. I have turned my phone off and then back on again. I have deleted the app and reinstalled it, and it still will not open. The Apple store and the T-mobile store staff could not help me delete it off the cloud without me having to reset my phone to factory standards. I do not want to do that as doing so would delete all the data off my phone, which is very inconvenient for me. I would like the have this problem resolved so I can use the app as it was intended.
Developer Response ,
Thank you for your feedback and we’re sorry to hear about your experience. Can you please call our customer support at 602-864-4844 so we can gather additional information to help troubleshoot the issue. We apologize for any inconvenience and thank you for your patience.
DO NOT DOWNLOAD
This app should be taken off of the App Store immediately. It is nothing more than an extension of the website that takes 10 times as long to load as just going to the site directly. Information is not up to date; cannot find prescription medication coverage on the app even though it is listed as a service offered in the app on the description. Don’t waste your time and space on your phone with this app. Complete garbage. For as much as I pay for health insurance you would at least think that somebody would keep their patient services up to date...
App won’t open
I downloaded the app about two years ago. The app seemed to work just fine until around the time of the most recent update. Now the app won’t open at all and it just stays on the blue “opening” screen. I also recommended my sister to download the app for the first time, and she had the same issue, which I am embarrassed about considering I recommended she download it hoping it would help her keep track of her claims, deductibles, etc. I am hoping this issue can be fixed immediately so that I am able to use it as it was intended.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Blue Cross And Blue Shield Of Arizona, Inc.
- 48.6 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2018 Blue Cross Blue Shield of Arizona
With Family Sharing set up, up to six family members can use this app.