iPhone Screenshots

Description

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

What’s New

Version 5.10.0

Strengthened maximum password length and complexity requirements
Minor enhancements and bug fixes

Ratings and Reviews

4.8 out of 5
124.7K Ratings

124.7K Ratings

Aarbee222 ,

App doesn’t work

Update
After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response

[Previous review]
When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.

Developer Response ,

Hello. I'm so sorry you've had trouble and I'd like to look into this for you. Please email me at LetUsHelpU@cigna.com. I can help. -CM

JKinney ,

It’s “okay”... when it’s actually working

For the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless.

Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful.

Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service.

Developer Response ,

Hello. I'm so sorry for all you've experienced with the app and I'd be glad to look into the issue for you. Please email me at LetUsHelpU@cigna.com. We're always here to help. -CM

arizonaeskimo ,

Significant Complaint

Wife and I have been with Cigna Medicare since they have been in Arizona. I believe that covers over thirty years. We have been mostly pleased with the care we have received, especially with hospitalizations and serious treatments.

I wear a hearing aid and was especially please to see a $1400 allowance for the devices. However, it was only an allowance in products sold by Cigna Audiology. The allowance disappears when the products offered are in the $5,000 range. Tech and quality product availability has produced hearing aids significantly less expensive. For example, I had purchased an excellent pair four years ago from Costco. Their testing was free, service beyond exceptional and the prices thousands of dollars less expensive I wear the Re Sound, which is Bluetooth compatible. I filed a request several months ago to allow me to apply the $1400 to products like this from other sources . I never heard back. That is so unlike Cigna,I wonder why. Will someone have the courtesy to respond to that request?

App Privacy

The developer, Cigna Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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