MyCompassion 4+

can we please have the old app back? It was so nice because it immediately pulled up my sponsored child’s information and getting to the point where I could pray the daily prayer was just one click. Now I’m having all kinds of issues logging in. It has lost my child’s information in the app and I’ve had to delete and reinstall the app. Please just bring back the old app.

Edit: I still prefer the old app, but the issues above have been fixed and now clicking on my daily prayer notification takes me straight to the prayer page.

We’re so sorry the transition has been frustrating. While we understand the desire to go back, the new app supports future improvements and better stewardship of resources. We’re adding features monthly, and we think you’ll see changes that help. If things have improved, we’d be grateful if you’d consider updating your review. Thank you for partnering with Compassion! If you have any more issues feel free to email us at app@compassion.com or use the in app Feedback function in the Profile & Settings menu!

Not crazy about the latest updates. I now have to log in each time I open the app. It does not save my info. When I click on child letters, only the last 5 show up. I used to be able to see more on the screen.

We’re so sorry for the frustration you’ve experienced with the recent updates. We understand how important it is to have a smooth and reliable experience, especially when it comes to staying connected with your sponsored child.

Regarding the login issue: our goal is to protect your personal and financial information while still making the app convenient to use. We know it’s not ideal to enter your credentials every time, and we’re actively working on improvements. In the meantime, enabling FaceID or TouchID on your device can help streamline the login process. You can do this by: 1. Making sure FaceID/TouchID is enabled in your device settings. 2. Ensuring the MyCompassion app is allowed to use biometrics. 3. Following Apple’s support articles if you need help setting this up.

We’re also working on making this feature easier to activate directly within the app in a future update.

As for the letters: thank you for pointing out that only the most recent five are showing. We’re currently working on improving how letters are displayed and accessed, and your feedback is helping us prioritize those changes. Our goal is to make it easier to view your full letter history and feel more connected to your sponsored child.

We’re committed to continuous improvement and are releasing updates regularly to address issues like these. If you’ve noticed any improvements since your review, we’d be truly grateful if you’d consider updating your rating. Reviews like yours help others discover the app and ultimately help more children around the world.

If you’re still experiencing issues or have more feedback to share, please don’t hesitate to reach out to us at app@compassion.com. We’re here to help and truly value your partnership.

Thank you again for your support and for being part of this life-changing mission.

The intention behind this app is amazing. The purpose God sent. The follow-through is severely lacking. The app will not allow me to send correspondence for days, weeks, even. I guess it would be more efficient for me to actually mail out handwritten letters to my sponsored child because it will not present all the written text I enter in the message, there are times it just gets stuck and will not advance to the next screen. It took a while for it to even update to reflect my new sponsored child to begin with. As a result, my sponsored child is not getting as many letters as I would like to have sent. Please fix this, immediately.

We’re sorry for the frustration. We’re working hard to improve the app and fix issues like this. Some limits are in place to protect children, but you should still be able to send letters at least once a week. Since you're on the latest version, please email us at app@compassion.com or use in-app feedback so we can investigate. If things improve, we’d be grateful if you’d consider updating your review. Thank you for your support and for being part of this mission.